Support Manual

• VMware vSphere ESXi 5.0
• VMware vSphere ESXi 4.1
• VMware vSphere ESX 4.1 Update 1
• VMware vSphere ESX 4.1 Update 2
• VMware vSphere ESX 4.1 Update 3
• VMware vSphere ESX 4.0 Update
Minimum Hardware Requirements
The following are the minimum recommended hardware configurations:
Hardware Medium Deployments Large Deployments
Number of managed systems Up to 500 500 to 2000
Processor 6 cores (1.8 GHz minimum) 10 cores (1.8 GHz minimum)
Memory 10 GB 12 GB
Hard drive
NOTE: If SupportAssist is
configured to collect the system
logs at regular intervals,
additional hard-drive space is
required. The hard-drive space
required can be determined as 10
MB x number of managed
devices.
8 GB 12 GB
Network Requirements
The following are the network requirements:
• Internet connection – standard Gbe network.
• The OpenManage Essentials management server on which the Dell SupportAssist client is installed must be
able to communicate with the Dell SupportAssist server hosted by Dell over the HTTPS protocol.
• The OpenManage Essentials management server on which the Dell SupportAssist client is installed must be
able to connect to the following destinations:
– https://api.dell.com/support/case/v2/WebCase — end point for the SupportAssist server.
– https://ddldropbox.us.dell.com/upload.ashx/ — the file upload server where the diagnostic test results
are uploaded.
– http://ftp.dell.com/ — for new SupportAssist release information.
• The following network ports must be open:
– On the management server: port 2607 for console launch, port 162 for SNMP, port 443 for SSL
communication, and port 80 for new SupportAssist release information.
– On the managed node: port 161 for SNMP and port 1311 for OMSA.
NOTE: For information about the other dependent ports, see the “Supported Protocols and Ports” section in the
Dell OpenManage Essentials User’s Guide at dell.com/openmanagemanuals.
10