Dell Data Protection | Cloud Edition User Guide
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Contents 1 Introduction Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional Support 2 Requirements Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Understand the Dell Data Protection | Cloud Edition System Tray Menu Items. Details Screen . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Manage Folders Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Check for Policy Updates. 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Cloud Edition with iOS or Android Prerequisite . .
1 Introduction The Dell Data Protection | Cloud Edition User Guide provides the information needed to install and use Dell Data Protection | Cloud Edition (DDP|CE). Overview Dell Data Protection | Cloud Edition protects data in cloud-based file sharing systems. Windows computers using Dell Data Protection | Cloud Edition capture data intended for cloud storage, encrypt that data, and then upload that data into the cloud for secure storage.
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2 Requirements Client hardware and software requirements are provided in this chapter. NOTE: IPv6 is not supported. Server Dell Data Protection | Cloud Edition (DDP|CE) requires that the client be connected to a Dell Data Protection Server. Encryption Client Although not required, Dell Data Protection | Cloud Edition can be used with Dell Data Protection | Encryption v7.2.4 or later. Required Components The installer installs these components if not already present on the computer.
Operating Systems The following table details supported operating systems. Windows Operating Systems (32-bit and 64-bit) • Microsoft Windows 7 SP0-SP1 • Microsoft Windows 8 • Microsoft Windows 8.1 (Box and Dropbox only) Android Operating Systems • 4.0 Ice Cream Sandwich • 4.1-4.3 Jelly Bean • 4.4 KitKat iOS Operating Systems • iOS 5.x • iOS 6.x • iOS 7.x Sync Clients The following table details the latest tested sync clients.
3 User Tasks Windows clients can be installed using instructions provided by your Administrator. NOTE: For installation information for Android/iOS devices, see Using Cloud Edition with iOS or Android. Your policies have already been configured, so once you go through the quick and easy process, your device will work as it always has with one exception - corporate data will be secure.
11 Click Install to begin the installation. A status window displays the installation progress. 12 Click Finish when the Installation Complete screen displays. 13 Click Yes to restart. Installation of Dell Data Protection | Cloud Edition is complete. Activate Cloud Edition After Dell Data Protection | Cloud Edition is installed and the computer reboots, follow these steps: 1 Log in to Windows. 2 In the system tray, click the Cloud Edition icon and select User Activation.
Authenticate Dropbox for Business If you install Dropbox for Business, Cloud Edition prompts for authentication. 1 After you install Cloud Edition, an Authentication window may open, or click the Cloud Edition icon and then select Dropbox > Connect. The Authentication window notifies you that Cloud Edition must have access to your Dropbox account and may give instructions about business and personal accounts. 2 At the Authentication window, click Next.
OneDrive To sync folders: 1 In the system tray, right-click the OneDrive icon, and click Settings. 2 Select the Choose Folders tab and then click Choose Folders. 3 Next, select Choose folders to sync. 4 A list of folders display. Select or clear check boxes to sync those folders. Click OK. 5 Click OK. 6 The system tray icon indicates settings are being applied. This may take several minutes. 7 When complete, navigate to Windows Explorer > OneDrive. The synced folders display with a check mark.
Access a Cloud Storage Provider Dropbox In the system tray, click the Dropbox icon and select Dropbox.com. NOTE: If you use Chrome or Firefox to open Dropbox.com, be sure to close it after you finish working with files and folders. Even if you open another tab in the browser, the content will be encrypted. This could include email, an attachment, or uploads using the browser. Box In the system tray, right-click the Box icon and select Open Box web site.
Decrypting Folders in a Personal Account If a personal folder is accidentally encrypted, the Administrator can grant temporary access to allow you to manage encryption of your folders. Deselect folders that should be unencrypted. Also, you can remove folders from syncing by unlinking the account or unsyncing personal folders that should remain unencrypted.
Manage Folders Menu Based on policy, your Administrator grants access to this screen. This feature is allowed or denied by policy and enables the management of encryption on a folder-by-folder basis within the sync client folders. To access the Manage Folders screen, click the Dell Data Protection | Cloud Edition system tray icon and select Manage Folders. If this feature is not enabled by policy, Manage Folders does not display in the menu.
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4 Using Cloud Edition with iOS or Android This section describes basic information on installing Cloud Edition on iOS or Android devices as well as a few tips. When using Cloud Edition on an iOS or Android client, if you open files directly through Dropbox, Box, or OneDrive, the file names and file contents are encrypted and unreadable. NOTE: Be aware that Windows has more options for sync clients than some other devices.
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5 Share Files With External Users An external user is one with a non-domain email address. If an internal user wants to work on or share files protected by Cloud Edition with an external user, this must be coordinated between the internal user and the Administrator. End User Tasks Before you share files with an external user, check with your Administrator. You may need to submit a request to allow an external user to register with Cloud Edition.
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6 Uninstall Cloud Edition Typically, the Administrator uninstalls Cloud Edition. NOTE: An external user who has been invited to share a folder and has Administrator rights on an external computer may also uninstall Cloud Edition. Remove Protected Files All encrypted documents on the device must be removed from the local computer. Choose one of the following methods to remove protected files: • Recommended method: Turn off syncing from the sync folders.
OneDrive 1 In the system tray, right-click the OneDrive icon, and click Settings. 2 Select the Choose Folders tab and then click Choose Folders. 3 Then, select Choose folders to sync. 4 When the list of folders displays, clear the check boxes to remove syncing and click OK. 5 Click OK. 6 The system tray icon indicates settings are being applied. This may take several minutes. 7 When complete, navigate to Windows Explorer > OneDrive. If any files or folders were not removed, manually delete them.
7 Frequently Asked Questions Folder Management FAQs NOTE: To use the Manage Folders option, you may need to request permission from your Administrator. Question I have a folder with files that I have shared with another user. In the system tray, I used the Cloud Edition > Manage Folders utility to unprotect that folder's contents. Recently, my files have become encrypted in the cloud again.
Question I recently uninstalled my cloud-based file sharing system (Dropbox, Box, or OneDrive) from my computer, but when I opened the Manage Folders utility, Dropbox was still listed as an option. Answer DDP|CE does not monitor installation or uninstallation of third-party software. Those options are still listed because, by design, when these clients are uninstalled, they do not remove your existing files. Those files are still being protected by DDP|CE even though that sync client is no longer there.
Question I am using the Box sync client. I ran out of room on my primary partition, so I moved it to another drive. Now, the My Box Files folder has one or more folders created and named New Folder. Answer Currently, when files are being synced between two machines to the same file share, if one person moves that folder to another location, then any new folders that other people create in that file share will create an empty folder named New Folder. Solution Delete the New Folder directly from the cloud.
Solution 1 Uninstall DDP|CE and then reinstall. You must have Administrator rights to uninstall. 2 Activate the same user again. NOTE: Ensure that you stop syncing files to the local computer before you do this, or you will run the risk of having valuable data become unprotected in the cloud or possibly deleted. Question On suspended Windows devices, when I try to upload files into the cloud, nothing happens. When I close the windows that were already opened, an error message states, Access Denied.
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