Reference Guide
• When a new folder is created in the Secure Lifecycle virtual drive and a new file is added to it, the help file specified in the Help File
Name and Help File Contents policies is not added to the folder. [DDPCE-1824]
• When a user with a personal Dropbox account joins a Dropbox for Business team, the user must restart the computer in order for
Secure Lifecycle to protect all Dropbox files. [DDPCE-1854]
• If a cloud profile is removed from the Cloud Storage Protection Providers policy, files can be uploaded in cleartext. Cloud profiles are
included in the policy value by default and must remain there. [DDPCE-1888]
• If Google Drive is installed before Secure Lifecycle activation, files can be uploaded in cleartext until activation. Dell recommends that
sync clients are not installed prior to activation. [DDPCE-1951]
• If the Obfuscate Filenames policy is changed, only new folders and their contents are named based on the policy change. Existing
folders and their contents are named based on the Obfuscate Filenames policy value at the time the folder is created. [DDPCE-1956]
• When the Dropbox Encrypt Personal Folders policy is disabled, a folder that is cut and pasted from a personal Dropbox folder to a
Dropbox for Business folder is not encrypted. [DDPCE-1957]
• When a file is downloaded to a computer and decrypted, a copy of the file with a .xen extension remains. The copy of the .xen file can
be deleted. [DDPCE-2297]
• A protected Word or Excel file can be inserted into an unprotected non-Office file (.txt or .csv) if the non-Office file is opened with
Word or Excel and the user inserts it as an object. Embedded Office files are not supported with protected Office mode.
[DDPCE-2591, DDPCE-2647]
• Added 4/2017 - Occasionally, due to Office Clipboard cache, protected content remains in the cache and can be copied to new
unprotected office documents although Force-Protected mode is enabled. [DDPCE-2646]
• When a OneDrive file is uploaded from a computer without Secure Lifecycle installed, a placeholder file (.plh) is created in the Secure
Lifecycle virtual drive. Attempting to open the file results in a File Access Denied error. To work around this issue, simply delete the .plh
file. [DDPCE-2702]
• Syncing a file that is copied and modified outside the sync folder then pasted back into the sync folder occasionally requires more time
than syncing other files. [DDPCE-2717]
• If the sync client is not installed on the computer, protected office documents cannot be opened in the Office application by selecting
the Open in Protected View option and entering the file name. [DDPCE-2818]
• If the administrator installs Secure Lifecycle, the user must be logged in when the administrator enters the administrative credentials. If
the user is not logged in, the Secure Lifecycle directories are placed in the administrator's User folder. The user gets an unknown error
and cannot open protected Office files. [DDPCE-2992]
• Added 05/2018- For office applications, the most recent protected file saved does not show up in the recent list on the Start Screen.
[DDPCE-3096]
• If a user selects multiple protected PowerPoint or Word documents in Windows Explorer, right-clicks, and selects Open from the
menu, an error message may display or some files may fail to open. If this occurs, open the documents one at a time or, for multiple
documents, select
File > Open. [DDPCE-3287]
• Some files may remain after deleting multiple Google Drive files from the Secure Lifecycle virtual drive. To work around this issue,
delete the files in the browser or from the command line. [DDPCE-3366]
• New files in pre-existing sync client folders are encrypted rather than remaining unencrypted as expected when Secure Lifecycle is
installed and the Force Protected File Only policy is Selected. [DDPCE-3594]
• Audit events are not uploaded to the Dell Server if the user removes the audit certificate from the Windows store. To work around this
issue, restart the computer to regenerate the audit certificate. This is possible since the certificate remains in memory although it has
been removed. Ensure that certificates are not purged through Group Policy. [DDPCE-3820]
• Secure Lifecycle protects the Clipboard when a user copies from a protected Office document and pastes to an unprotected location.
This impacts
Open > Recent if a user selects a recent Office file and right-clicks to select Copy path to clipboard. For Office 2013
and 2016, if a user has a protected office document open or if the enterprise has policies set for Force-Protected mode, the user
cannot paste any path in the list to an unprotected location. The user must manually type the path or paste it into a protected office
document. [DDPCE-4130]
• Added 4/2017 - When a Dropbox and OneDrive user attempts to delete all folders from the virtual drive, files are deleted but the
folders remain. To work around this issue, delete the folders in the cloud storage provider's website. [DDPCE-4224]
• Added 4/2017 - Encrypted (.xen) files cannot be opened directly from a cloud storage provider folder in File Explorer. To work around
this issue, open files in the Data Guardian virtual drive. Protected office documents are not affected by this issue. [DDPCE-4260]
• Amended 7/2017 - When user right-clicks a protected Word document in File Explorer and selects Print, Word may become
unresponsive or only the cover page is watermarked even though the Print Control policy is set to Watermark. To work around this
issue, use another print option, such as File > Print. [DDPCE-4261]
Mobile v1.0
• Files can still be made available offline although an Android device is suspended. [DDPCE-3652]
• Shared folders are not visible in the iOS application for Google Drive or OneDrive or in the Android application for OneDrive.
[DDPCE-3755, DDPCE-3756, DDPCE-3757]
• In the iOS application, more than one file instance (offline and online) is created if a protected Office document is edited and saved
multiple times while the network connection is intermittently interrupted. [DDPCE-3937]
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Data Guardian Technical Advisories