Reference Guide

Technical Advisories v1.4/v1.1
Windows v1.4
• Occasionally, in Excel, if a user selects File > New > New workbook and then selects File > Open to select a file from the network
or in Protected view, Excel will not open. To work around this issue, close the workbook before opening from the network or in
Protected View. [DDPCE-6411]
• When using Excel 2010, users can drag and drop a protected Excel document to an unprotected one. Users should be made aware
that sensitive content should not be transferred in this way. [DDPCE-6426]
• Added 05/2018 - In some cases, when a user uploads files to a website in Firefox, "NoEntId" is added to the filenames and is unable to
upload. To workaround this issue, use the sync client or shut down the browser and upload the file again. [DDPCE-6798]
• Currently, when accessing .pdf files from a network location in Acrobat Reader DC, the files must first be copied to a local folder.
[DDPCE-6810]
• Currently, if you download a zipped folder of protected documents from the Internet, that folder may be marked as read-only, and a
dialog displays that the file appears to be corrupted. To work around this issue, clear read-only from those folders, subfolders, and files
and in the file's Properties, click Unblock. [DDPCE-6815]
• Currently, within Acrobat Reader DC, a user can navigate to the VDisk virtual drive and then to Dropbox. The user may get an access
error when opening a protected PDF file. To work around this issue, copy the file to a local drive. [DDPCE-6820]
• Added 05/2018 - Occasionally, in Acrobat, when a user makes changes to a protected document and attempts to save over the
existing file, a message of " The document could not be saved. Cannot save to this filename. Please save the document with a
different name or in a different folder." displays and the file is converted to a temporary file. To work around this issue, save the file to
a new file name. [DDPCE-6823]
• Added 05/2018- When a user downloads .xen files from Dropbox while using Internet Explorer, the files downloaded are not
decrypted. As a work-around, downloading from Firefox and Chrome will cause files to be saved in the downloads folder and properly
decrypted. [DDPCE-6832]
• Added 05/2018 - In rare circumstances, when an external user opens files edited by an internal user and saves in a virtual drive, the
files fail to open. The application launches as expected. [DDPCE-6869]
• When installing Data Guardian on Windows 10 32-bit, a crash may occur due to the Intel Graphics Controller. To work around this
issue, uninstall the Intel HD graphic video driver and then download the Intel HD graphic video driver from the Drivers section of the
specific platform on dell.com/support. [DDPCE-6905]
• Added 05/2018 - Creating or renaming folders in sync clients using virtual drive results in an error message of "Cannot read from
source file or disk". To work around this issue, folder can be created using the command line or creating folders through an online
browser access. [DDPCE-6918]
• Currently, with Google Drive, protected Office documents do not decrypt when opened from a browser outside the Cloud Explorer. To
work around this issue, open the files using Cloud Explorer. [DDPCE-6943]
• Added 05/2018 - In rare circumstances, when a user opens a protected file after making changes and saving it, the file becomes
unprotected if user tries to make another change immediately and saves again. To work around this issue, the user needs to wait more
time before reopening the protected file. [DDPCE-7082]
Mac v1.4
• With Data Guardian SDK 2.0, Dropbox cloud storage provider is not supported with Yosemite or previous operating systems.
• Added 05/2018- In rare occurrences, when user tries to upload .xen files using the Data Guardian with selected cloud service, the .xen
files fail to convert to protected office documents. [DDPCE-6884]
Mobile v1.4
• Added 05/2018 - In rare circumstances, when a user logs into Data Guardian while using BOX as the cloud service provider, the login
screen displays instead of the PIN screen . To work around this issue, user can tap anywhere on the login screen for the PIN screen to
display. [DDPCE-6378]
Web Portal v1.1
• With Firefox, if a user edits an uploaded file after logging out of the web portal, a corrupted file may be downloaded. The viewer
displays a message for the end user to log in again if making changes. The user can delete the corrupted file. [DDPCE-5702]
Data Guardian Technical Advisories
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