Reference Guide

• Added 3/2018-Currently, if you try saving an unprotected PDF with the same name as a previously deleted PDF, you will receive an
error message "A device attached to the system is not functioning" when Data Guardian is active. The workaround is to choose a
different file name. [DDPCE-7397]
• OneDrive's Files On-Demand feature is not supported with Data Guardian. If Files On-Demand is selected in OneDrive and Data
Guardian's Cloud Encryption is enabled, the error message "Location is not available" displays upon file save. To resolve the issue,
deselect Files On-Demand on the OneDrive settings tab. [DDPCE-7350]
• In Global Settings, the Custom Support Dialog policy, that provides users with IT support information, should allow a maximum of
10,000 characters, which can be four lines with a maximum of 2500 characters each. The text cannot contain line feeds, hard returns,
or similar characters unless they are escaped. If an administrator enters an invalid character (non-JSON format), this may cause Data
Guardian clients to stop activating. For user experience on Windows devices, a maximum of 2000 characters is recommended.
[DDPCE-7393]
• Added 3/2018 - Currently, if you try saving an unprotected PDF with the same name as a previously deleted PDF, you will receive an
error message "A device attached to the system is not functioning" when Data Guardian is active. The workaround is to choose a
different file name. [DDPCE-7397]
• In rare circumstances, the Data Guardian injection client prevents a user from completing an uninstall by displaying a "Files in Use"
message. Click Ignore for the uninstallation to proceed as expected. [DDPCE-7696]
Mac v1.5
• In Global Settings, the Custom Support Dialog policy, that provides users with IT support information, should allow a maximum of
10,000 characters, which can be four lines with a maximum of 2500 characters each. The text cannot contain line feeds, hard returns,
or similar characters unless they are escaped. If an administrator enters an invalid character (non-JSON format), this may cause Data
Guardian clients to stop activating. For user experience on a Mac, a maximum of 1000 characters is recommended. [DDPCE-7393]
• Added 05/2018 - Uploads of large number of files may intermittently fail when pushing to CSPS. [DDPCE-7458, DDPCE-7466]
• Added 05/2018 - Currently, when user logs off from Server and logs into system, a blank Data Guardian screen displays. To work
around this issue, the user must relaunch Data Guardian. [DDPCE-7468]
• If an administrator sets the Custom Support Dialog policy and the client receives the policy, it still could take up to 120 seconds before
the information displays. [DDPCE-7507]
• Added 05/2018 - When a user opens a .xen file after making changes and saving it, an error message of "This file type is unsupported,
Corporate security policy" displays. To work around this issue, retry the operation. [DDPCE-7509]
• Added 05/2018 - When user logs into Google drive after disconnecting any previous google accounts on the browser, an error
message of "The HTTP listener was cancelled programmatically." displays. To work around this issue, open the browser and log into
drive from there. [DDPCE-7518]
• Files in the trash folder are swept for encryption if Force Protect is enabled. [DDPCE-7565]
• A corrupted file in a folder will stop a folder upload from completing and results in an error message "Fatal Upload Error".
[DDPCE-7596]
• Opening and editing multiple files at the same time may result in an error message "This file type is unsupported". To workaround this
issue, edit one file at a time. [DDPCE-7597]
• When Data Guardian is restarted, Google drive becomes unlinked automatically. [DDPCE-7703]
• When a password protected file is uploaded, an error message of "Fatal upload error" displays. [DDPCE-7704]
Mobile v1.5
• In Global Settings, the Custom Support Dialog policy, that provides users with IT support information, should allow a maximum of
10,000 characters, which can be four lines with a maximum of 2500 characters each. The text cannot contain line feeds, hard returns,
or similar characters unless they are escaped. If an administrator enters an invalid character (non-JSON format), this may cause Data
Guardian clients to stop activating. For user experience on Mobile devices, a maximum of 1000 characters is recommended.
[DDPCE-7393]
Web Portal v1.2
• No technical advisories exist.
New Features and Functionality v1.4/v1.1
All Clients v1.4/v1.1
• For Windows, Mac, and Mobile, the Hidden Audit Trail policy for protected Office documents enables or disables the ability for user
information to be captured in the file metadata. This supports the General Data Protection Regulation (GDPR) for privacy laws in
Europe with the option to disable audit data, geolocation, and in-file audit tracking watermark. With Windows, to view data that is
collected using the Hidden Audit Trail, an administrator can use the Data Guardian recovery tool to decrypt the file, which creates an
Audit Trail folder with a log of each decrypted file that has hidden audit trail information.
Data Guardian Technical Advisories
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