Reference Guide

Mac v2.0
• Uploading files to OneDrive no longer becomes unresponsive with user account almost full. [DDPCE-8266]
Mobile v2.0
• Search filters are working as expected on the Content Security Policy screen when a user opens Data Guardian on an iOS.
[DDPCE-7325]
Web Portal v2.0
• The viewer and Editor menus are localized to Japanese language. [DDPCE-6644]
• Users are able to open encrypted files not encrypted by Data Guardian when logged in and browsing for secured PDF files.
[DDPCE-7332]
Technical Advisories v2.0
Windows v2.0
• When connected remotely to a machine with a paused installation of Data Guardian, the copy/paste features become unresponsive on
the host machine. To work around this issue, disconnect from the remote machine. [DDPCE-5931]
• With Basic File Protection enabled to encrypt mp3, mp4, and wav files, an error message displays "File not supported" when
attempting to open these files on a computer with Windows April 2018 Update. [DDPCE-8979]
• Added 11/2018 - Data Guardian is unable to open tampered Office files with the exception of Word files. To work around this issue, the
recovery application can be used to open the tampered files. [DDPCE-9107]
• Added 11/2018 - Currently, Data Classification is unable to verify unprotected Office documents
(.docx, .docm, .xlsx, .xlsm, .pptx, .pptm, .pdf) over 2GB. [DDPCE-9331]
• During the removal of Dell Data Guardian from programs and features a 'Modify' option is present. This presents a menu of options for
various components for Dell Data Guardian. Currently no action can be taken per-component. It is suggested to back out of this
screen and either 'Repair' or 'Remove' Data Guardian. [DDPCE-9528]
• In some cases, a reboot may be required when background sweeps has been enabled and memory allocation reaches close to capacity.
After a reboot, the memory usage is expected to return to a normal state. [DDPCE-9711]
• Added 11/2018 - After clicking Protect and saving the email using Ctrl + S keys, the email gets saved into drafts but remains
unprotected. To work around this issue, open the email from the draft folder and click Protect to send the encrypted email.
[DDPCE-9767]
• Files may not be accessible for an external user when the remote Dell Security Management Server is not accessible and a Dell Data
Guardian protected document has been created and sent. To work around this issue, ensure the remote server is accessible when
attempting to open a Protected Office Document and a request to access the document is displayed. [DDPCE-9837]
• Removable disks are automatically swept and encrypted by Basic File Protection and Data Classification. To work around this issue,
turn Basic File Protection and Data Classification off when inserting an external drive. [DDPCE-9977]
Mac v2.0
• When uploading files with invalid characters to OneDrive, a completion message of "Upload is Successful" or "Upload failed" fails to
display. The file count during the upload is also inaccurate. [DDPCE-9241]
Mobile v2.0
• Added 11/2018 - Filtering workflows for files will be disparate for iOS and Android. [DDPCE-9060]
• Once a Protected Office Document has been saved with a Save As , the audit trails shows a new file has been created instead of an
overwritten file. The audit trails should only show new protected files have been created. [DDPCE-9073]
• Currently, linking Dropbox Personal and Dropbox Business with the same user credentials are not supported. [DDPCE-9161]
• After entering an incorrect password with the correct email in the Data Guardian app, the login screen continuous to reload and
becomes unresponsive. To work around this issue, ensure the credentials provided to Dell Data Guardian are correct for the desired
user account. [DDPCE-9228]
• When an external user logs into the Data Guardian app, a tenant screen displays before the PIN screen instead of only the PIN screen
displaying. The tenant screen requires the user to click Submit before the user is redirected to the PIN screen. [DDPCE-9758]
• When a user sets the preferred language by navigating to Setting > Language & Region to a language not supported by Data
Guardian, the default is the previous supported language instead of defaulting to English. [DDPCE-9786]
• In rare occurrences, an error messages of "Null" displays when attempting to unzip a file that has been zipped multiple times.
[DDPCE-9792]
Data Guardian Technical Advisories
19