Reference Guide

Mac v2.1
• macOS Mojave 10.14 and 10.14.1 are now supported.
• Automatic tenant detection and provisioning is supported. When a user provides an email address and password, the system
automatically determines the needed configuration information and sends all the needed data to the client allowing an activation
against the intended tenant. If the user exists in more than one tenant, then the system will prompt the user to select one of the
available tenants.
Mobile v2.1
• Automatic tenant detection and provisioning is supported. When a user provides an email address and password, the system
automatically determines the needed configuration information and sends all the needed data to the client allowing an activation
against the intended tenant. If the user exists in more than one tenant, then the system will prompt the user to select one of the
available tenants.
Web Portal v2.1
• Post Share key request is now supported. When a user attempts to upload or open a protected document without access to it, the
user is able to request access with Post Share.
Resolved Technical Advisories v2.1
Windows v2.1
• An audit event is created when printing is blocked after enabling Force Protection. [DDPCE-7218]
• Attached encrypted emails in an encrypted email to an internal user are now supported. [DDPCE-8734, DDPCE-9817]
• Powerpoint works as expected when attempting to overwrite and unprotected powerpoint file with a protected file. [DDPCE-9244]
• To open an unprotected PDF without normal protection mechanism (process blocking, internet access restriction, save restrictions,
etc.) being active while a protected PDF is open, close Adobe and re-open only the unprotected PDF. [DDPCE-9514]
• Custom folder locations are currently cached during user login when Dell Data Guardian is installed. If locations for Libraries or other
document folders are modified, a reboot or a log off/log on cycle will be required for the affected user. [DDPCE-9556]
• Sent Mail items work as expected with Dell Data Guardian installed. [DDPCE-9772]
• An issue resulting with the removal of a PDF embargo file when an external user saves over a PDF embargo file has now been
resolved. [DDPCE-9851]
• Multiple Audit Events are no longer generated when a file meets the criteria of a Classification rule set to Audit only. [DDPCE-9870]
Mac v2.1
• Dell Data Guardian for Mac no longer displays a "spinning wheel" when attempting to load a preview for a protected file with a BMP
extension. [DDPCE-8569]
• The right-click Protect option is now available when a user opens Data Guardian for the first time after an installation. [DDPCE-9839]
Technical Advisories v2.1
Windows v2.1
• [SaaS] If Microsoft Office prompts an activation panel , an error message of "An unknown error has occurred" displays when opening
an Office document. To avoid this issue, ensure Microsoft Office is activated before Dell Data Guardian is used. [DDPCE-9157]
• Files within Dell Data Guardian may be flagged against various threat prevention applications. For more information on exclusions and a
list of files that maybe flagged as unsafe, and a list of suggested exclusions for various Anti-Virus and EDR applications, see https://
www.dell.com/support/article/us/en/04/sln305980. [DDPCE-9777]
• When a user opens an encrypted email with a logo, the logo is replaced with the logo from the current user's computer. If the user
replies or forwards the encrypted email, then the new message displays the new logo. [DDPCE-9933]
• Emails sent with a protected message following New Items > Email Message Using > More stationery results with a .gif file and a blank
stationary for the recipient. A similar issue occurs when a recipient replies to an unprotected message including images and smart
shapes with a protected email. [DDPCE-10012]
• When trying to save an Excel file, the Save button may be disabled. To work around this issue, use Save As instead of Save.
[DDPCE-10565]
• Depending on policies set by an administrator, an error message for data classification may display at the endpoint. The message is
harmless and can be safely dismissed. [DDPCE-10674]
Data Guardian Technical Advisories
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