Users Guide

Frequently Asked Questions

Miscellaneous FAQs

Question

I renamed my computer. Now, I am not getting any policy updates.

Answer

Currently, the Dell Server only recognizes the endpoint against which you originally activated. If you change the endpoint name, the Dell

Server does not recognize the location for sending the policy and Data Guardian does not perform as expected.

Solution

Uninstall Data Guardian and then reinstall. You must have administrator rights to uninstall.

Oce Documents and Protected-Mode FAQs

Question

I tried to open an Oce document (.docx, .pptx, .xlsx, .docm, .pptm, .xlsm), and a cover page displayed.

Answer

If your administrator set a policy to protect Oce documents, either you or your administrator must install Data Guardian. Conrm that the

Data Guardian icon in the notication area has a green checkmark, indicating that it is activated.

Solution

Determine if you need to install or activate Data Guardian. See Install Data Guardian or Possible Issues With Activating.

Question

I cannot open a protected Oce document (Word, PowerPoint, or Excel).

Answer

Check the following:

• File Block Settings - If your administrator sets policies to protect Oce documents, do not use this setting in File > Options.

Solution

To check for File Block Settings:

1 In an Oce document, select File > Options.

2 Select Trust Center from the list.

3 On the right, click Trust Center Settings.

4 Select File Block Settings from the list.

5 For Word/Excel/PowerPoint 2007 and later Documents and Templates, ensure that the Open check box is cleared.

Data Guardian User Guide v2.8

Frequently Asked Questions