Users Guide

2 Wait for an email from the internal user stating whether access was granted or denied.
NOTE:
If you do not receive an email from the internal user, you must wait 48 hours before requesting access again. If you open the protected
le before the internal user approves access, a message displays that the request is pending.
View a Protected Oce Document
If an enterprise activates a policy to protect Oce documents and an internal user sends a protected le to an external user, the external
user must be connected to the Dell Server when rst opening the document. After that, they can open and view the document oine for a
specied time, for example, one week. The external user must then connect to the Dell Server and reopen the protected document.
For security purposes, an external user cannot do the following with a protected Oce document.
• Print
• Export
• Save As
• Share
Hosted Dell Security Center and Suspended Tenant
With Hosted Dell Security Center, if a tenant fails to make payments for a specied period of time, that tenant can be suspended. This
applies to Windows, Mac, mobile, and web portal.
Internal and external users of Data Guardian may experience the following:
• All platforms - If you try to install Data Guardian, activate, or log in, a dialog displays stating that the tenant is suspended.
• Mac – If your tenant is suspended while Data Guardian, the suspended tenant dialog displays after you close Explorer and all les and
then try to open a protected le.
• Web portal:
– If already logged in and you upload an encrypted le, a message states Upload failed.
– If an encrypted or unencrypted le has been uploaded and then the tenant is suspended, a Download failed message displays.
– If you log out and try to log in again, a dialog displays stating that the tenant is suspended.
External users with access to some keys may also see a message that the tenant is suspended.
Contact your administrator.
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Data Guardian User Guide v2.8
Use Data Guardian as an External User