Users Guide

Approve or deny access when an external user requests access
An external user who has Data Guardian installed on a mobile device can request access to a protected document if they do not have a key
for that document.
1 If you receive an email from an external user, requesting access to a protected document, you can view the name of the external user
and the le requested.
2 Select Approve or Deny.
An email is sent to the external user. If you approve, the key for the protected document is shared.
If you are not available, your administrator also has the option to approve or deny access.
Send a protected le through Outlook email
When you attach a protected le and click Send, a conrmation prompt reminds you that the key to the protected le will be shared.
NOTE:
If an external user emails a protected le, the keys are not shared.
External User Tasks on Windows
An internal user may decide to give you access to protected les. You may receive the following:
• Email with instructions for registering on a mobile device or the Data Guardian web portal
• Protected le with a cover page that contains a link for registering a valid email address
NOTE
:
The cover page lists either the Dell Server Name for on-prem or an Installation ID for that specic tenant if your Hosted Dell
Security Center is multi-tenant. The cover page also includes links for downloading the Data Guardian client on mobile or the
web portal.
To open and view a Data Guardian document, the external user must install Data Guardian on one of these:
• Mobile device (iOS or Android) - see External User and Mobile.
• Data Guardian web portal -see External User and Web Portal.
If an earlier version of Data Guardian is installed on Windows, you cannot upgrade to v2.8. Dell recommends that you uninstall Data
Guardian from Windows. You must have administrator rights on your computer.
Request Access From an Internal User
With Mobile, if an external user has installed and activated Data Guardian, the user can request access of a protected Oce document
or .pdf from an internal user. The external user must make a separate request for each le.
1 If you open a protected Oce document and it states that you need to request access, click Yes or No.
A dialog states that the request was successfully sent. The internal user can approve or deny access, and the external user receives an
email with the result. If the external user opens the protected le before the internal user approves access, a message displays that
the request is pending.
2 After 48 hours, the external user can again request access.
In the notication area, the external user can right-click the Data Guardian icon and select the Details page. Click the Security tab.
When the time for a request returns to None, the external user can request access again.
56
Data Guardian User Guide v2.8
Use Data Guardian as an External User