Users Guide

Hosted Dell Security Center and Suspended Tenant
With Hosted Dell Security Center, if a tenant fails to make payments for a specied period of time, that tenant can be suspended. This
applies to Windows, Mac, mobile, and web portal.
Internal and external users of Data Guardian may experience the following:
• All platforms - If you try to install Data Guardian, activate, or log in, a dialog displays stating that the tenant is suspended.
• Mac – If your tenant is suspended while Data Guardian, the suspended tenant dialog displays after you close Explorer and all les and
then try to open a protected le.
• Web portal:
– If already logged in and you upload an encrypted le, a message states Upload failed.
– If an encrypted or unencrypted le has been uploaded and then the tenant is suspended, a Download failed message displays.
– If you log out and try to log in again, a dialog displays stating that the tenant is suspended.
External users with access to some keys may also see a message that the tenant is suspended.
Contact your administrator.
Send Feedback to Dell
If your administrator enabled a feedback policy, you can provide feedback to Dell about this product. If this feature is not enabled by policy,
the option does not display.
To send feedback:
1 In the Data Guardian navigation drawer, tap Feedback.
2 The brief questions allow you to rank your satisfaction level (10 indicates the highest satisfaction level) and enter a comment.
Data Guardian User Guide v2.8
Install and Use Data Guardian Mobile with iOS or Android
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