Users Guide

Troubleshooting Cloud Protection
With Dropbox for Business, if you mark a le as available Oine and then rename the le in the Dropbox website, the le will not open on
the iOS device with the Data Guardian app.
Use Additional Policies with Mobile
Your administrator will tell you which of these policies have been set for your enterprise.
Use a PIN
Your administrator may set a policy requiring a PIN and setting its length.
Tampering
Data Guardian can scan protected Oce documents to detect some forms of tampering.
Additional Protection Through Geofencing
Based on policies set by your administrator, mobile devices can have additional protection in that protected Oce documents and .xen les
cannot be opened outside a specic region. You must be in an approved region to open protected les. Currently, the regions are the United
States and Canada. You must enable Location services on the device for geofencing to function. If the geofencing feature is enabled by
your administrator and location services are set to O, le access is denied.
Security Considerations with Data Guardian and Sync
Clients
Data Guardian encrypts folders and les to make data secure. As Data Guardian works with sync clients, be aware of these considerations.
Google Drive
Google Drive contains a Google Docs app that allows users to collaborate on documents in real-time. However, the collaboration occurs on
a Google server, not on the Dell Server. Therefore, the les are not encrypted. For Android and iOS devices with Data Guardian, access to
these Google Docs is blocked. It diers slightly for each platform:
• Android
• iOS - A message is displayed.
NOTE
:
Google Backup and Sync is not supported.
OneDrive and OneDrive for Business
With OneDrive for Business, if you download several les and cancel the download, OneDrive for Business will cancel the ones that have
not been downloaded but will continue with the one that is in process of downloading. This is a Microsoft issue. Therefore, allow the les to
download completely before you cancel.
Logs
For security reasons, no log les are available on mobile devices.
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Data Guardian User Guide v2.8
Install and Use Data Guardian Mobile with iOS or Android