Users Guide

• Web portal:
– If already logged in and you upload an encrypted le, a message states Upload failed.
– If an encrypted or unencrypted le has been uploaded and then the tenant is suspended, a Download failed message displays.
– If you log out and try to log in again, a dialog displays stating that the tenant is suspended.
External users with access to some keys may also see a message that the tenant is suspended.
Contact your administrator.
Understand the Data Guardian Notication Area Menu
Items
Details Screen
The Data Guardian Details screen provides helpful information, for example:
• For technical support, you can provide status or version information.
• To search for a le name, select Copy at the bottom right and paste the contents into a Word le.
To access the Details screen:
Right-click the Data Guardian notication area icon, and then click Details.
The upper-left corner of the Details screen displays the following information:
Service Status: Status of the Data Guardian Windows Service. Values are: Stopped, StartPending, StopPending, Running,
ContinuePending, PausePending, Paused
Run State: The device activation state. Values are: Active, Reactivating, Suspended, Suspending
User Mode:
• Internal user - a user within this domain address
• Unregistered - a user whose Data Guardian is not activated
Registration Email: For Internal users, this is the domain email address.
Server URL: Dell Server that communicates with this client.
Policy Last Modied: Date and time stamp of when the policy was last modied and consumed by the client.
Policy Version: Policy version generated by the Dell Server.
The Files area of the Details screen displays les that are waiting to be encrypted and the following information:
Name: Name of the le
Cloud: This feature has been disabled so no longer has data.
File State: This value indicates the owner of the folder. Value is determined by the Key ID.
Processing State: Lists whether the le needs a key or is Complete.
Enterprise: Lists default server. If a message displays in this column, Error: Key Not From Your Server, the key does not belong to your
enterprise's server. The key for an encrypted le must belong to your enterprise's server.
Key: Key ID assigned to that le (new les use that key for encryption).
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Data Guardian User Guide v2.8
Install or Uninstall Data Guardian on Windows