Users Guide

NOTE:

Depending on the way Data Guardian is deployed within the enterprise, activation may not be immediate. However, if activation does

not occur, the user must manually activate.

Possible Issues With Activating

If you have installed Data Guardian, but the Data Guardian icon in the notication area does not have a green checkmark , be aware of

the following depending on whether you have cloud encryption, protected Oce, or both:

Data Guardian option Possible issue

Protected Oce

• Data Guardian may convert existing Oce documents to protected mode before

you activate. If so, when you open an Oce document, a cover page displays

with information on how to activate.

Do one of these:

• Reboot and log back in with a UPN sux, for example, user_name@domain.com.

• Conrm with your administrator whether or not you should select the Enable SSL Trust Verication check box when you installed Data

Guardian

• Contact your system administrator about having your computer congured to manually activate. See Activate Data Guardian.

Activate Data Guardian

Typically, Data Guardian auto-activates after you install and reboot. If your administrator tells you to manually activate, follow these steps:

1 Log in to Windows.

In the notication area, a shield icon with an orange exclamation point displays.

2 Click the Data Guardian icon in the notication area and select User Activation.

3 Enter your domain email address and domain password, and click Activate.

For a Hosted Dell Security Center (SaaS) environment, you may be prompted for the IID.

After activation is complete, a green check displays on the Data Guardian notication area icon .

4 Conrm your user mode status. Click the notication area icon and select Details.

5 At the top, conrm User Mode:

Internal: A user with an email address within the company's domain.

NOTE

If User Mode lists Unregistered, your Data Guardian is not yet activated.

Hosted Dell Security Center and Suspended Tenant

With Hosted Dell Security Center, if a tenant fails to make payments for a specied period of time, that tenant can be suspended. This

applies to Windows, Mac, mobile, and web portal.

Internal and external users of Data Guardian may experience the following:

• All platforms - If you try to install Data Guardian, activate, or log in, a dialog displays stating that the tenant is suspended.

• Mac – If your tenant is suspended while Data Guardian, the suspended tenant dialog displays after you close Explorer and all les and

then try to open a protected le.

Data Guardian User Guide v2.8

Install or Uninstall Data Guardian on Windows