Reference Guide

Navigate the Dell Server
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3. The user is instructed to contact their administrator and inform them that they need to manually
recover Encryption External Media for Windows.
4. As a Dell administrator, log in to the Management Console.
5. In the left pane, click Populations > Users.
6. Enter a filter to search for the user. The wild card character is *. You can enter Common Name,
Universal Principal Name, or sAMAccountName.
7. Click
. A user or list of users displays, based on your search filter.
8. Locate the appropriate user and click the Endpoints tab.
9. Locate the appropriate Shielded Endpoint.
10. Under Actions, click the Recover link.
Tip: Numbers are red and letters are blue.
11. Ask the user for the Shield ID and verify that it is correct or enter it into Shield ID. Shield IDs do
not contain the letters B, O, Q, and S.
12. Ask the user for the 8, 16, or 32-character Endpoint Code (not case sensitive) and enter it into
the appropriate field. Endpoint Codes contain only the letters A-F.
13. Ask the user for the Key ID and enter it into the appropriate field (if your organization allows
non-domain user activation, the Key ID is required.
14. Click Generate Access Code. The Restore User Access page displays the directory user alias
associated with the Encryption client, along with an access code.
15. Confirm to your satisfaction that the request is coming from the directory user alias shown.
This is especially important if recovering media that may have been given to another user. Dell
recommends that you set a help desk policy for how to handle requests from users other than
those who originally copied the data.
16. Do one of the following:
• To allow the user to access the endpoint, click Activate.
• To not allow the user to access the endpoint, click Cancel.
17. If the requester is the device authorized user, ask the user to enter the Access Code (not case
sensitive) on the endpoint and click OK. The Access Code policies of the user affect this
process (for example, how many attempts the user has to enter the code correctly).
18. When the user successfully enters the Access Code, the Encryption client changes the Current
Shield State policy to Activate, and the successfully entered Access Code is no longer valid.
Instruct the user to click OK to close the dialog.
19. In the left pane, click Management > Commit.
20. Click Commit Policies.
Once manual authentication is successful, the user is directed to reset their password. Depending on how
policies are set, one of the following three options are displayed. The user enters a new password and confirms
it, then clicks OK or Cancel.
Depending on policies set, the user may be prompted to type this password when using this removable media
in other computers.