Users Guide

Figure 100. Unable to launch Dell Data Assistant

Troubleshooting issues with launching Dell Data Assistant on the

old PC

While launching Dell Data Assistant on the old PC, follow the steps below if you see the error screen To try again, click Close

and wait five seconds, then restart the application. If you continue to have problems, get help here.

Figure 101. Unable to launch Dell Data Assistant on your old PC

Following are the possible reasons for failure in launching Dell Data Assistant on the old PC:

● Failed to initiate the local database for Dell Data Assistant

This can happen if the local database is created with non-Admin windows user and now is being accessed by using an Admin

user on the PC or Dell Data Assistant failed to create a local database due to an existing outdated installation of Dell Data

Assistant.

Complete the following steps to resolve the issue:

1. To fix the database issue, delete the folder at <Operating System Drive>\ProgramData\DDA.

2. Once the DDA folder is deleted, restart your old PC and try launching Dell Data Assistant with Admin rights/Admin

windows user account. It will create the database with proper permissions.

3. Try to launch Dell Data Assistant again, and the issue should be resolved.

● Failed to obtain read permissions due to encrypted/virtual drive on the old PC

Data Migration