Users Guide

Data Migration

Migrate and erase data from old PC

Prerequisites

● You must be signed in as an Admin on both PCs to perform Dell Migrate as it requires advanced permissions to perform

migration functions on your PC.

● Both PCs must be connected to the same network.

● Both PCs must be connected to AC power.

Steps

1. Launch the Dell SupportAssist application on your new Dell PC from the Start menu by searching for SupportAssist.

If it is not installed on your PC, you can download SupportAssist using SupportAssistInstaller.exe and install it.

2. On the new PC, click Yes on the green banner Would you like to start using Dell Migrate. You can also click Go now at

the bottom left under Dell Migrate.

Figure 1. Launching SupportAssist on your new PC

3. On the next screen, you will see the welcome page for Dell Migrate. Click Let's get started to begin connecting both PCs.

NOTE: Click Terms and conditions to review the service contract.

If you are unable to launch Dell Migrate, see Troubleshooting issues with launching Dell Data Assistant on the old PC on page

35.

Data Migration 5