Users Guide

● If either of the PCs were turned off during the migration, turn on the PC, make sure it is connected to the same network as
the other PC and start the migration process from the beginning. Do not worry about files that have already been copied to
your new PC, they will not be copied again, and you do not need to deselect them in the new migration.
● If WiFi was turned off or if the LAN cable was disconnected from the PC, connect it back to the PC and wait till the PCs
communicate and the network pop-up disappears. Once the PC is connected to the network, it might take a few minutes for
the two PCs to communicate and continue the migration flow.
● If the screen does not change after a prolonged time, it could possibly be because the IP address of the PC would have
changed when it was connected back to the network, and as such the PCs would not have been able to identify each other.
In such cases the migration process should be stopped and started again by restarting Dell Data Assistant on your old PC and
Dell Migrate (within SupportAssist) on your new PC.
● If the Modem/router was turned off, turn it on and make sure the PCs are connected to the same network. Once both PCs
are connected, cancel the existing migration process and restart the migration on both PCs
● If either of the PCs was connected to VPN during migration process, the PCs will not be able to communicate with each
other. Disconnect from VPN and close the existing migration process and restart migration on both the PCs.
● If the PC was disconnected and connected to different network, make sure to connect it back to the network with which
the two PCs were initially paired. If the PCs do not communicate with each other even after the PCs were connected back,
then cancel the existing migration process and restart migration on both the PCs after having connected them to the same
network.
If you are still not able to pair your PCs, contact Dell Support team.
Create Dell Data Assistant shortcut
The desktop shortcut reduces the effort of having to navigate to C:/Dell/DellDataAssistant or to search in the
Windows Start menu for launching Dell Data Assistant.
Steps
1. When the Dell Data Assistant (DDA) is about to close, and there is no shortcut present on the desktop, either of the two
screens below will be presented.
2. In the following image, Dell Data Assistant shortcut will be created on desktop after clicking on Yes.
Figure 77. Create shortcut
3. When Dell Data Assistant is about to close while some activity is in progress, the screen shown below asks you to confirm
the cancellation.
4. The Create a desktop shortcut to make Dell Data Assistant easy to find check box is selected by default. This creates
a shortcut on the desktop when you click Close.
Data Migration
47