Users Guide

Figure 70. Searching for files and settings on your old PC
Troubleshooting network disconnect issues during
migration
When two PCs (old and new) are paired and the network disconnects, we need to connect back to the same network that was
used during the initial pairing. If you wish to use a different network (for example. LAN or a different WiFi network), you need to
restart the migration on both PCs. Always connect your PCs to a network that you recognize and trust. Make sure you do not
use open (unsecured) networks such as in Airports or coffee shops.
If you have a LAN cable, you may connect the PCs directly using a LAN cable for fastest speeds. Newer versions like Cat 5, Cat
6 and Cat 7 etc. may get you better speeds.
For WiFi networks, use 5G (or 5 Ghz) versions of networks when available for better speeds.
Once the two PCs are connected to each other, Dell Migrate will start running appropriate prechecks and begin identifying data
on the old PC available for migration to the new PC.
During this process there might be a network drop, which can occur due to some of the following reasons:
● Turned off WiFi on PC.
● Turned off PC/Laptop.
● Connected to VPN.
● Turned off Modem/Router.
● Removed the LAN connection from PC/Laptop.
● Weak signal strength.
● Anti-Virus software blocking the connection.
Troubleshooting when network is disconnected on old PC
Steps
1. Check for the network that got disconnected. You can find it by looking at the info in the expander on the top right and the
message shown in the center of the application. In this example, the paired network was FancyNancy.
Data Migration
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