Users Guide

3. Try to launch Dell Data Assistant again, and the issue should be resolved.

● Failed to obtain read permissions due to encrypted/virtual drive on the old PC

This issue might occur if there is a virtual drive present on the old PC which is created if the you have installed a Click to

Run version of a program such as Microsoft Office applications or due to the presence of the virtual drive on the PC, Dell

Data Assistant will not be able to read and write to the file system and the migration process will be terminated due to a time

out.

Complete the following steps to resolve the issue:

1. You will need uninstall the Click to Run version of the application from the old PC and retry the migration process.

2. Once the migration is completed, reinstall the program and activate it.

● Incompatible version of Dell Data Assistant is being used on the PCs

Always ensure that the latest and most up-to-date version of the SupportAssist application and Dell Data Assistant is being

used during the migration process.

To resolve this issue, click Dell Data Assistant.exe URL to download the latest version of Dell Data Assistant on your old PC.

● Core part of the application is removed.

This might happen when you accidentally remove any necessary application (exe) from C:\Dell\DellDataAssistant

folder.

To resolve this issue, a fresh installation of Dell Data Assistant is required. You do that by downloading and installing latest

version of Dell Data Assistant by clicking Dell Data Assistant.exe.

In case the issue persists with launching Dell Data Assistant, contact the Dell Support Team.

Launch Dell Migrate through SupportAssist on your

new Dell PC

Steps

1. Launch the Dell SupportAssist application on your new Dell PC from the start menu by searching for SupportAssist.

NOTE: If it is not installed on your PC, you can download SupportAssist and install it.

2. On the new PC, click Yes on the green banner Would you like to starts using Dell Migrate. You can also click Go now at

the bottom left under Dell Migrate.

Figure 59. Launching SupportAssist on your new PC

3. On the next screen, you will see the welcome page for Dell Migrate. Click Let's get started to begin connecting both PCs.

Data Migration