Users Guide

Chapter 1: Data Migration............................................................................................................. 5
Migrate and erase data from old PC...............................................................................................................................5
Check the network profile .............................................................................................................................................. 18
Change the system locale .............................................................................................................................................. 22
Device discovery and prechecks................................................................................................................................... 24
Unsupported Windows version...................................................................................................................................... 28
Applications to close before migrating.........................................................................................................................28
Start Dell Migrate..............................................................................................................................................................30
Launch Dell Data Assistant on your old PC.................................................................................................................33
Troubleshooting issues with launching Dell Data Assistant on the old PC ...................................................35
Launch Dell Migrate through SupportAssist on your new Dell PC .......................................................................36
Troubleshooting issues with launching Dell Migrate through SupportAssist................................................ 37
Code verification................................................................................................................................................................37
Troubleshooting issues during code verification .................................................................................................38
Migrate multiple profiles.................................................................................................................................................. 38
Searching for files and settings..................................................................................................................................... 42
Troubleshooting network disconnect issues during migration............................................................................... 43
Troubleshooting when network is disconnected on old PC.............................................................................. 43
Troubleshooting when network is disconnected on new PC............................................................................44
Troubleshooting when network is disconnected on new PC before pairing.................................................45
Troubleshooting steps to avoid drop in network connection........................................................................... 46
Create Dell Data Assistant shortcut............................................................................................................................. 47
Select files to migrate...................................................................................................................................................... 49
Mapping the drives........................................................................................................................................................... 49
Default behavior of drive mapping...........................................................................................................................51
Migration progress.............................................................................................................................................................51
Migration summary........................................................................................................................................................... 52
Migration completion........................................................................................................................................................53
Retry or finish the migration process after it was cancelled..................................................................................54
Troubleshooting migration failure..................................................................................................................................56
Troubleshooting when migration is completed with warnings............................................................................... 57
Issues while launching Dell Data Assistant on old PC.............................................................................................. 59
Troubleshooting issues with launching Dell Data Assistant on the old PC .................................................. 60
Chapter 2: Data Erase................................................................................................................. 62
Steps to perform when migration is not performed................................................................................................. 62
Prechecks for erase..........................................................................................................................................................66
Disabling BitLocker........................................................................................................................................................... 66
Disable device encryption using Device encryption settings ........................................................................... 67
Disable Bitlocker.......................................................................................................................................................... 69
Unlock the files using encryption password .........................................................................................................72
Unlock the files using recovery key.........................................................................................................................73
Troubleshooting hard disk failure issues...................................................................................................................... 75
Troubleshooting when external storage is found...................................................................................................... 78
Contents
Contents 3