Users Guide

Troubleshooting Windows reset
The troubleshooting steps are applicable to both Windows 10 and Windows 8.1.
Steps
1. The first basic step you can try is to disable and re-enable reagentc.
a. Open Command Prompt as an Administrator.
b. Type reagentc.exe /disable.
c. Retype the same command and replace /disable with /enable: reagent.exe /enable
You should get Operation Successful for both commands and it should appear as shown in the following image. You can
then try to reset your PC again.
Figure 168. Reagentc Command
2. The second step you can try if disabling and enabling reagentc does not work, is to run a system wide file scan to check if
any files are missing and try repairing them.
a. Open Command Prompt as an Administrator.
b. Type sfc /scannow.
This process takes some time to complete, so be patient while it scans the system and attempts any repairs if possible. It
should appear as shown below.
Figure 169. System File Checker
3. Restart your PC after the scan is complete and attempt to reset your PC again.
Data Erase
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