Users Guide
Table Of Contents
- Dell Migrate User's Guide
- Contents
- Introduction
- Data Migration
- Migrate and erase data from old PC
- Check the network settings
- Change the system locale
- Device discovery and prechecks
- Unsupported Windows version
- Applications to close before migrating
- Start Migrate
- Launch Data Assistant on your old PC
- Launch Migrate through SupportAssist on your new Dell PC
- Code verification
- Migrate multiple accounts
- Searching for files and settings
- Troubleshooting network disconnect issues during migration
- Create Data Assistant shortcut
- Select files to migrate
- Migration of file attributes
- Mapping the drives
- Migration progress
- Migration summary
- Migration completion
- Retry or finish the migration process after it was canceled
- Troubleshooting migration failure
- Troubleshooting when migration is completed with warnings
- Issues while launching Data Assistant on old PC
- Data Erase
- Perform erase without migration
- Prechecks for erase
- Disabling BitLocker
- Troubleshooting hard disk failure issues
- Troubleshooting when external storage is found
- Set reminder
- Levels of erase
- Reset SupportAssist OS Recovery
- Windows reset Windows 10
- Prerequisites for resetting Windows 8.1
- Troubleshooting Windows reset
- Manual Reboot
- Running Dell Migrate on desktop PCs
- Tips for faster data migration
- Migration of OneDrive files
While launching Data Assistant on the old PC, the following error message might be displayed: We weren't able to run
Dell Data Assistant - To try again, click Close and wait for five seconds and then restart
the application.
Figure 101. Unable to launch Data Assistant
Troubleshooting issues with launching Data Assistant on the old PC
While launching Data Assistant on the old PC, perform the following steps if the following message is displayed: To try
again, click Close and wait for five seconds, then restart the application. If you continue
to have problems, get help here.
Figure 102. Unable to launch Data Assistant on your old PC
The possible reasons for failure in launching Data Assistant on the old PC are:
● Failed to initiate the local database for Data Assistant.
This can happen if the local database is created by a Windows user who is not an administrator and is being accessed by
using an administrator account on the PC. This may also happen if an outdated version of Data Assistant is installed on your
old PC.
Perform the following steps to resolve this issue:
1. To fix the database issue, delete the folder, <Operating System Drive>\ProgramData\DDA.
Data Migration
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