Users Guide
Table Of Contents
- Dell Migrate User's Guide
- Contents
- Introduction
- Data Migration
- Migrate and erase data from old PC
- Check the network settings
- Change the system locale
- Device discovery and prechecks
- Unsupported Windows version
- Applications to close before migrating
- Start Migrate
- Launch Data Assistant on your old PC
- Launch Migrate through SupportAssist on your new Dell PC
- Code verification
- Migrate multiple accounts
- Searching for files and settings
- Troubleshooting network disconnect issues during migration
- Create Data Assistant shortcut
- Select files to migrate
- Migration of file attributes
- Mapping the drives
- Migration progress
- Migration summary
- Migration completion
- Retry or finish the migration process after it was canceled
- Troubleshooting migration failure
- Troubleshooting when migration is completed with warnings
- Issues while launching Data Assistant on old PC
- Data Erase
- Perform erase without migration
- Prechecks for erase
- Disabling BitLocker
- Troubleshooting hard disk failure issues
- Troubleshooting when external storage is found
- Set reminder
- Levels of erase
- Reset SupportAssist OS Recovery
- Windows reset Windows 10
- Prerequisites for resetting Windows 8.1
- Troubleshooting Windows reset
- Manual Reboot
- Running Dell Migrate on desktop PCs
- Tips for faster data migration
- Migration of OneDrive files
Chapter 1: Introduction................................................................................................................. 5
Supported locales................................................................................................................................................................ 6
Chapter 2: Data Migration............................................................................................................. 7
Migrate and erase data from old PC............................................................................................................................... 7
Check the network settings ...........................................................................................................................................19
Change the system locale............................................................................................................................................... 23
Device discovery and prechecks................................................................................................................................... 25
Unsupported Windows version...................................................................................................................................... 29
Applications to close before migrating.........................................................................................................................29
Start Migrate.......................................................................................................................................................................31
Launch Data Assistant on your old PC.........................................................................................................................34
Troubleshooting issues with launching Data Assistant on the old PC............................................................36
Launch Migrate through SupportAssist on your new Dell PC................................................................................ 37
Troubleshooting issues with launching Migrate through SupportAssist........................................................ 39
Code verification............................................................................................................................................................... 39
Troubleshooting issues during code verification ................................................................................................ 39
Migrate multiple accounts...............................................................................................................................................40
Searching for files and settings..................................................................................................................................... 43
Troubleshooting network disconnect issues during migration............................................................................... 44
Troubleshooting when network is disconnected on old PC..............................................................................45
Troubleshooting when network is disconnected on new PC............................................................................46
Troubleshooting when network is disconnected on new PC before pairing................................................. 47
Troubleshooting steps to avoid drop in the network connection.................................................................... 47
Create Data Assistant shortcut..................................................................................................................................... 48
Select files to migrate......................................................................................................................................................50
Migration of file attributes.............................................................................................................................................. 50
Mapping the drives........................................................................................................................................................... 53
Default behavior of drive mapping.......................................................................................................................... 54
Migration progress............................................................................................................................................................55
Migration summary........................................................................................................................................................... 55
Migration completion........................................................................................................................................................56
Retry or finish the migration process after it was canceled...................................................................................57
Troubleshooting migration failure..................................................................................................................................59
Troubleshooting when migration is completed with warnings............................................................................... 60
Issues while launching Data Assistant on old PC.......................................................................................................62
Troubleshooting issues with launching Data Assistant on the old PC............................................................63
Chapter 3: Data Erase................................................................................................................. 65
Perform erase without migration.................................................................................................................................. 65
Prechecks for erase..........................................................................................................................................................69
Disabling BitLocker........................................................................................................................................................... 69
Disable device encryption using Device encryption settings ...........................................................................70
Disable BitLocker......................................................................................................................................................... 72
Contents
Contents 3