Users Guide
Table Of Contents
- Dell Migrate User's Guide
- Contents
- Introduction
- Data Migration
- Migrate and erase data from old PC
- Check the network settings
- Change the system locale
- Device discovery and pre-checks
- Unsupported Windows version
- Applications to close before migrating
- Start Migrate
- Launch Data Assistant on your old PC
- Launch Migrate through SupportAssist on your new Dell PC
- Code verification
- Migrate multiple accounts
- Searching for files and settings
- Troubleshooting network disconnect issues during migration
- Create Data Assistant shortcut
- Select files to migrate
- Mapping the drives
- Migration progress
- Migration summary
- Migration completion
- Retry or finish the migration process after it was canceled
- Troubleshooting migration failure
- Troubleshooting when migration is completed with warnings
- Issues while launching Data Assistant on old PC
- Data Erase
- Perform erase without migration
- Prechecks for erase
- Disabling BitLocker
- Troubleshooting hard disk failure issues
- Troubleshooting when external storage is found
- Set reminder
- Levels of erase
- Reset SupportAssist OS Recovery
- Windows reset Windows 10
- Prerequisites for resetting Windows 8.1
- Troubleshooting Windows reset
- Manual Reboot
Figure 127. Optimizing drives
If these steps provided do not help, it is recommended that you back up all the important data, and contact your vendor for
possible options to replace the drive as soon as possible.
Troubleshooting when external storage is found
On the old PC, Data Assistant runs the prechecks for erase to ensure that all the requirements are met before proceeding.
When an external storage device is detected on the old PC, Data Assistant prompts you to disconnect or unplug the external
device.
Erase is only performed on the local fixed storage of the PC. Erase does not remove data from any removable media or external
storage components. It is recommended to disconnect the external storage devices as an additional precaution.
Figure 128. External drive found in Data Assistant
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Data Erase