Users Guide
Table Of Contents
- Dell Migrate User's Guide
- Contents
- Introduction
- Data Migration
- Migrate and erase data from old PC
- Check the network settings
- Change the system locale
- Device discovery and pre-checks
- Unsupported Windows version
- Applications to close before migrating
- Start Migrate
- Launch Data Assistant on your old PC
- Launch Migrate through SupportAssist on your new Dell PC
- Code verification
- Migrate multiple accounts
- Searching for files and settings
- Troubleshooting network disconnect issues during migration
- Create Data Assistant shortcut
- Select files to migrate
- Mapping the drives
- Migration progress
- Migration summary
- Migration completion
- Retry or finish the migration process after it was canceled
- Troubleshooting migration failure
- Troubleshooting when migration is completed with warnings
- Issues while launching Data Assistant on old PC
- Data Erase
- Perform erase without migration
- Prechecks for erase
- Disabling BitLocker
- Troubleshooting hard disk failure issues
- Troubleshooting when external storage is found
- Set reminder
- Levels of erase
- Reset SupportAssist OS Recovery
- Windows reset Windows 10
- Prerequisites for resetting Windows 8.1
- Troubleshooting Windows reset
- Manual Reboot
Troubleshooting when network is disconnected on new PC before
pairing
About this task
If both the old and new PCs are not connected to the same network, the following message is displayed:
This PC isn't connected to a network.
Figure 73. Your PC is not connected to the network
Steps
1. Click the WiFi icon to check if your PC has any network available. Connect your PCs to a network that you recognize and
trust. Ensure that you do not use an open or unsecured network such as airports or coffee shops. Use 5G or 5 GHz versions
of networks when available for better speeds. For example, use FancyNancy-5G rather than FancyNancy.
Figure 74. Checking WiFi settings
2. Connect both the old and the new PCs to the same network.
Troubleshooting steps to avoid drop in the network connection
To avoid a drop in the network connection, perform the following steps:
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Data Migration