Users Guide
Table Of Contents
- Dell Migrate User's Guide
- Contents
- Introduction
- Data Migration
- Migrate and erase data from old PC
- Check the network settings
- Change the system locale
- Device discovery and pre-checks
- Unsupported Windows version
- Applications to close before migrating
- Start Migrate
- Launch Data Assistant on your old PC
- Launch Migrate through SupportAssist on your new Dell PC
- Code verification
- Migrate multiple accounts
- Searching for files and settings
- Troubleshooting network disconnect issues during migration
- Create Data Assistant shortcut
- Select files to migrate
- Mapping the drives
- Migration progress
- Migration summary
- Migration completion
- Retry or finish the migration process after it was canceled
- Troubleshooting migration failure
- Troubleshooting when migration is completed with warnings
- Issues while launching Data Assistant on old PC
- Data Erase
- Perform erase without migration
- Prechecks for erase
- Disabling BitLocker
- Troubleshooting hard disk failure issues
- Troubleshooting when external storage is found
- Set reminder
- Levels of erase
- Reset SupportAssist OS Recovery
- Windows reset Windows 10
- Prerequisites for resetting Windows 8.1
- Troubleshooting Windows reset
- Manual Reboot
● Turned off PC, laptop, or desktop.
● Connected to VPN.
● Turned off modem or router.
● Removed the LAN connection from PC or laptop or desktop.
● Weak signal strength.
● Anti-virus software blocking the connection.
Troubleshooting when network is disconnected on old PC
Steps
1. Check for the network that got disconnected. Look at the information in the expander on the upper right.
Figure 69. PCs not connected to a network is displayed on your old PC
2. Click the WiFi icon to check which network you are currently connected to.
Figure 70. Checking the WiFi settings on your old PC
3. If the PC is connected to a network other than the original network used for pairing, click Windows Network & Internet
settings, select the original network, then click Connect.
4. After connecting to the correct network, Data Assistant should successfully transition away from the Network
Disconnection page and proceed with the next step.
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Data Migration