Users Guide
Table Of Contents
- Dell Migrate User's Guide
- Contents
- Introduction
- Data Migration
- Migrate and erase data from old PC
- Check the network settings
- Change the system locale
- Device discovery and pre-checks
- Unsupported Windows version
- Applications to close before migrating
- Start Migrate
- Launch Data Assistant on your old PC
- Launch Migrate through SupportAssist on your new Dell PC
- Code verification
- Migrate multiple accounts
- Searching for files and settings
- Troubleshooting network disconnect issues during migration
- Create Data Assistant shortcut
- Select files to migrate
- Mapping the drives
- Migration progress
- Migration summary
- Migration completion
- Retry or finish the migration process after it was canceled
- Troubleshooting migration failure
- Troubleshooting when migration is completed with warnings
- Issues while launching Data Assistant on old PC
- Data Erase
- Perform erase without migration
- Prechecks for erase
- Disabling BitLocker
- Troubleshooting hard disk failure issues
- Troubleshooting when external storage is found
- Set reminder
- Levels of erase
- Reset SupportAssist OS Recovery
- Windows reset Windows 10
- Prerequisites for resetting Windows 8.1
- Troubleshooting Windows reset
- Manual Reboot
Troubleshooting issues with launching Migrate through
SupportAssist
If you are unable to see the welcome page for Migrate, or the option to launch Migrate is not displayed on SupportAssist,
perform the following steps:
1. Go to Control Panel > Add or Remove programs to uninstall SupportAssist.
2. Restart the new PC and install SupportAssist. For more information about installing SupportAssist, see SupportAssist for
Home PCs User's Guide.
3. Ensure that you are logged in as an Administrator, before launching SupportAssist.
If the issue still persists with launching Migrate, contact the Dell Technical support.
Code verification
The six-digit verification code that is displayed on Data Assistant helps you to securely connect to the other PC and transfer
data securely.
After the verification code is displayed, a provision to enter the code on Migrate within SupportAssist is displayed. The code is
refreshed every minute. Ensure that to enter the correct code on Migrate for both the old and the new PCs to pair. After three
incorrect attempts, Migrate gets disabled for a few seconds for security reasons. After the timeout, Migrate is enabled, and you
can enter the code again.
Figure 59. Verifying Code in Data Assistant
During this process, Data Assistant might go back to the previous page due to one of the following reasons:
● Network is disconnected on either the old or the new PC
● WiFi is turned off on either the old or the new PC
● Either the old or the new PC is connected to VPN
● Modem or router is turned off
● New PC running Migrate within SupportAssist is turned off
● You have manually blocked the incoming firewall option from Window Defender Firewall or any other firewall
● Anti-virus software is blocking the firewall connection to communicate between the old and the new PCs
Troubleshooting issues during code verification
If the verification code is not displayed, or if the verification code was displayed and Data Assistant moved to the previous page,
perform the following steps:
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Data Migration