Users Guide
Table Of Contents
- Dell Migrate User's Guide
- Contents
- Introduction
- Data Migration
- Migrate and erase data from old PC
- Check the network settings
- Change the system locale
- Device discovery and pre-checks
- Unsupported Windows version
- Applications to close before migrating
- Start Migrate
- Launch Data Assistant on your old PC
- Launch Migrate through SupportAssist on your new Dell PC
- Code verification
- Migrate multiple accounts
- Searching for files and settings
- Troubleshooting network disconnect issues during migration
- Create Data Assistant shortcut
- Select files to migrate
- Mapping the drives
- Migration progress
- Migration summary
- Migration completion
- Retry or finish the migration process after it was canceled
- Troubleshooting migration failure
- Troubleshooting when migration is completed with warnings
- Issues while launching Data Assistant on old PC
- Data Erase
- Perform erase without migration
- Prechecks for erase
- Disabling BitLocker
- Troubleshooting hard disk failure issues
- Troubleshooting when external storage is found
- Set reminder
- Levels of erase
- Reset SupportAssist OS Recovery
- Windows reset Windows 10
- Prerequisites for resetting Windows 8.1
- Troubleshooting Windows reset
- Manual Reboot
Chapter 1: Introduction................................................................................................................. 5
Chapter 2: Data Migration............................................................................................................. 6
Migrate and erase data from old PC...............................................................................................................................6
Check the network settings ........................................................................................................................................... 18
Change the system locale............................................................................................................................................... 22
Device discovery and pre-checks..................................................................................................................................24
Unsupported Windows version...................................................................................................................................... 28
Applications to close before migrating.........................................................................................................................28
Start Migrate......................................................................................................................................................................30
Launch Data Assistant on your old PC.........................................................................................................................33
Troubleshooting issues with launching Data Assistant on the old PC............................................................35
Launch Migrate through SupportAssist on your new Dell PC................................................................................36
Troubleshooting issues with launching Migrate through SupportAssist........................................................ 38
Code verification............................................................................................................................................................... 38
Troubleshooting issues during code verification .................................................................................................38
Migrate multiple accounts...............................................................................................................................................39
Searching for files and settings..................................................................................................................................... 42
Troubleshooting network disconnect issues during migration............................................................................... 43
Troubleshooting when network is disconnected on old PC.............................................................................. 44
Troubleshooting when network is disconnected on new PC............................................................................45
Troubleshooting when network is disconnected on new PC before pairing.................................................46
Troubleshooting steps to avoid drop in the network connection....................................................................46
Create Data Assistant shortcut..................................................................................................................................... 47
Select files to migrate...................................................................................................................................................... 49
Mapping the drives........................................................................................................................................................... 49
Default behavior of drive mapping...........................................................................................................................51
Migration progress.............................................................................................................................................................51
Migration summary........................................................................................................................................................... 52
Migration completion........................................................................................................................................................53
Retry or finish the migration process after it was canceled...................................................................................53
Troubleshooting migration failure..................................................................................................................................55
Troubleshooting when migration is completed with warnings............................................................................... 56
Issues while launching Data Assistant on old PC...................................................................................................... 59
Troubleshooting issues with launching Data Assistant on the old PC............................................................60
Chapter 3: Data Erase................................................................................................................. 62
Perform erase without migration.................................................................................................................................. 62
Prechecks for erase..........................................................................................................................................................66
Disabling BitLocker........................................................................................................................................................... 66
Disable device encryption using Device encryption settings ........................................................................... 67
Disable BitLocker.........................................................................................................................................................69
Unlock the files using an encryption password ................................................................................................... 72
Unlock the files using a recovery key..................................................................................................................... 73
Contents
Contents 3