Users Guide
Table Of Contents
- Dell Migrate User's Guide
- Contents
- Introduction
- Data Migration
- Migrate and erase data from old PC
- Check the network settings
- Change the system locale
- Device discovery and pre-checks
- Unsupported Windows version
- Applications to close before migrating
- Start Migrate
- Launch Data Assistant on your old PC
- Launch Migrate through SupportAssist on your new Dell PC
- Code verification
- Migrate multiple accounts
- Searching for files and settings
- Troubleshooting network disconnect issues during migration
- Create Data Assistant shortcut
- Select files to migrate
- Mapping the drives
- Migration progress
- Migration summary
- Migration completion
- Retry or finish the migration process after it was canceled
- Troubleshooting migration failure
- Troubleshooting when migration is completed with warnings
- Issues while launching Data Assistant on old PC
- Data Erase
- Perform erase without migration
- Prechecks for erase
- Disabling BitLocker
- Troubleshooting hard disk failure issues
- Troubleshooting when external storage is found
- Set reminder
- Levels of erase
- Reset SupportAssist OS Recovery
- Windows reset Windows 10
- Prerequisites for resetting Windows 8.1
- Troubleshooting Windows reset
- Manual Reboot
Figure 42. Close applications
Unsupported Windows version
If Migrate is launched on a PC running an unsupported version of the Windows operating system, a warning is displayed that the
migration cannot be performed on a noncompatible version of Windows and prompts you to upgrade the operating system on
the old PC to a supported version of operating system. The compatible operating system versions are Windows 8.1 and later on
the old PC and Windows 10 on the new PC. It is recommended to upgrade to the most recent version of Windows.
Figure 43. Unsupported version of Windows operating system detected
Applications to close before migrating
If certain applications are open in the background, Migrate does not proceed. You must close the applications to proceed with
the migration process. You can either click Close Applications in Migrate to automatically close all the mentioned applications,
or you can manually save any work in progress and manually close all the applications that are open.
List of applications
Close all the applications that run on port 28283 for Migrate to function.
NOTE:
If any application running on both the old and the new PCs is using port 28283, then the two PCs do not to pair, and
the migration process does not proceed.
28 Data Migration