Users Guide
Table Of Contents
- Dell Migrate User's Guide
- Contents
- Introduction
- Data Migration
- Migrate and erase data from old PC
- Check the network settings
- Change the system locale
- Device discovery and pre-checks
- Unsupported Windows version
- Applications to close before migrating
- Start Migrate
- Launch Data Assistant on your old PC
- Launch Migrate through SupportAssist on your new Dell PC
- Code verification
- Migrate multiple accounts
- Searching for files and settings
- Troubleshooting network disconnect issues during migration
- Create Data Assistant shortcut
- Select files to migrate
- Mapping the drives
- Migration progress
- Migration summary
- Migration completion
- Retry or finish the migration process after it was canceled
- Troubleshooting migration failure
- Troubleshooting when migration is completed with warnings
- Issues while launching Data Assistant on old PC
- Data Erase
- Perform erase without migration
- Prechecks for erase
- Disabling BitLocker
- Troubleshooting hard disk failure issues
- Troubleshooting when external storage is found
- Set reminder
- Levels of erase
- Reset SupportAssist OS Recovery
- Windows reset Windows 10
- Prerequisites for resetting Windows 8.1
- Troubleshooting Windows reset
- Manual Reboot
Figure 38. PCs not connected to same network on your old PC
Both the old and the new PCs must be on a trusted network. This allows both the old and the new PCs to be discoverable and
communicate. If both the PCs are not on a trusted network, a message is displayed with an option to trust the network. It is
recommended to click Trust Network only if you recognize and trust the network. If you do not recognize the network, it is
recommended that you switch to a known secure network.
Figure 39. Prompt for unidentified networks
Operating system check
This checks if the operating system is compatible with Migrate. The compatible operating system versions are Windows 8.1 and
later on the old PC and Windows 10 on the new PC. If both the old and the new PCs are not using supported Windows versions,
Migrate prompts you to upgrade to a newer version of Windows operating system. For more information, see Unsupported
Windows version.
26
Data Migration