User's Manual

66 Solving Problems
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Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
1 Click the Start button, click Control Panel , and then click Printers and Other Hardware .
2 Click View installed printers or fax printers .
If the printer is listed, right-click the printer icon.
3 Click Properties and click the Ports tab. For a USB printer, ensure that the Print to the following
port(s):
setting is USB .
REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions
CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and
troubleshooting information.
UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
1 Click the Start button, click Control Panel , and then click Printers and Other Hardware .
2 Click Scanners and Cameras .
If your scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.