User's Manual
Table Of Contents
- Owner’s Manual
- Contents
- A Tour of Your Computer
- Setting Up Your Computer
- Using a Battery
- Installing Module Bay Devices
- Using CDs, DVDs, and Other Multimedia
- Using the Keyboard and Touch Pad
- Using PC Cards
- Setting Up a Home and Office Network
- Solving Problems
- Dell Diagnostics
- Drivers
- Resolving Software and Hardware Incompatibilities
- Restoring Your Operating System
- Drive Problems
- E-Mail, Modem, and Internet Problems
- Error Messages
- IEEE 1394 Device Problems
- Keyboard Problems
- Lockups and Software Problems
- Memory Problems
- Network Problems
- PC Card Problems
- Power Problems
- Printer Problems
- Scanner Problems
- Sound and Speaker Problems
- Touch Pad or Mouse Problems
- Video and Display Problems
- Adding and Replacing Parts
- Appendix
- Index
Solving Problems 61
The computer does not start up
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Windows operating system
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE
E
LECTRICAL OUTLET
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a
program so it runs in an environment similar to non-Windows XP operating system environments.
1
Click the
Start
button, point to
All Programs
→
Accessories
, and then click
Program Compatibility Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.