Reference Guide

5
DEPLOYMENT
Overview:
Staggered deployment, monitoring incidents, deployment rate. Stop deployment for
any red flags, unfavorable trend, or end-users’ escalations to review with IT Engineering.
Requirements:
Documented steps to use the selected IT device management tool
Note: You must also consider the risk severity—high risk versus low risk update.
Steps:
1. Pilot deployment for all applicable devices used by IT technicians globally and monitor
the success and failure rate.
2. Plan timeline for a target deployment completion date for devices in scope.
3. Proceed with production deployment with approximately 1% of install base and monitor
the success and failure rate.
4. Monitor incident rate and stop deployment for abnormal increase or escalations
post update and review with IT Validation/Engineering.
High risk — Follow approximately 10% increment of the install base the following week
and monitor success.
Low risk — Follow a typical 4 ring structure of 10%, 20%, 30%, 40% deployment standard.
Note: If a new release is required to address the issue, you must restart the process from
the rst stage.
5. Continue increasing in increment till deployment rate reaches approximately 90% and higher.
Result:
 Successful deployment with a target of 90% compliance rate is achieved.
 Favorable results are seen in incident rate/volume reductions and/or increased customer
satisfaction.
Lead
IT Operations
IT Engineering
IT Validation
Stage 5