Reference Guide
2
3
STAGING
Lead
IT Engineering
IT Operations
Stage 2
Overview:
Determine the IT device management tool of choice based on use case, update type, and
strategy.
Requirements:
IT Management Console Purpose of the update End-user impact
Steps:
1. Determine and document the type of update:
Single update—Delivering update to one model to x a recognized challenge.
Targeted updates—Delivering updates to select models to x a recognized challenge.
Regular cadence updates—Delivering updates with a set frequency to maintain overall
fleet health.
2. Determine and document the update strategy:
Optional update — Requires users to start the installation.
Mandatory update — Updates are silently pushed to the end-user system.
Note: You must consider the end-user impact, issue severity, security need if any, end user job
function/business criticality (manufacturing line, customer facing, legal team, or executives), and
features the update offers.
3. Select and set up the IT device management tool based on use case, type of update,
and update strategy by referring to the "Dell Update Strategies Administrator Guide"
at www.dell.com/support.
4. Document steps to use the IT device management tool and share it with IT operations.
5. Make the updates available for the IT validation team for the rigorous testing.
Result:
All parameters are congured per use case, type of update, and update strategy.
IT device management tool is ready for use.
Documented steps to use the IT device management are shared with IT Operations.
Driver, BIOS, or/and rmware updates are made available to the IT validation team.