Users Guide

Troubleshooting steps using Dell Command |
Monitor 10.2.1
Topics:
• Unable to remotely connect to Windows Management Instrumentation
• Installation failure on systems running Windows
• BIOS setting enumeration value appears as 1
• Hapi installation fails due to the dependency of libsmbios
• CIM resources not available
• Unable to execute the commands using DCM on the systems running Ubuntu Core 16
Unable to remotely connect to Windows Management
Instrumentation
If Common Information Model (CIM) information for a remote client computer system is not available to the management
application or if a remote BIOS update that uses Distributed Component Object Model (DCOM) fails, the following error
messages are displayed:
● Access Denied
● Win32:RPC server is unavailable
1. Verify that the client system is connected to the network. Type the following in the command prompt of the server:
ping <Host Name or IP Address> and press <Enter>.
2. Perform the following step if both the server and the client system are in the same domain:
● Verify that the domain administrator account has Administrator privileges for both systems.
Perform the following step if both the server and the client system are in a workgroup (not in the same domain):
● Make sure that the server is running on the latest Windows Server.
NOTE:
Back up your system data files before changing the registry. Editing the registry incorrectly may render your
operating system unusable.
3. Edit the registry change on the client system. Click Start > Run, then type regedit, and then click OK. In the Registry
Editor window, browse to My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa.
4. Set the forceguest value to 0 (default value is 1). Unless you modify this value, the user remotely connecting to the system
will have guest privileges, even if the supplied credentials provide Administrator privileges.
a. Create an account on the client system with the same user name and password, as an administrator account on the
system running the WMI management application.
b. If you are using IT Assistant, run the IT Assistant ConfigServices utility (configservices.exe in the/bin directory
under the IT Assistant installation directory). Configure IT Assistant to run under a local administrator account, which is
also now an administrator on the remote client. Also, verify that DCOM and CIM are enabled.
c. If you are using IT Assistant, use the administrator account to configure subnet discovery for the client system. Enter the
user name as <client machine name>\<account name>. If the system has already been discovered, remove the system
from the list of discovered systems, configure subnet discovery for it, and then rediscover it.
NOTE:
Dell recommends using Dell OpenManage Essentials as replacement for IT Assistant. For more information on
Dell OpenManage Essentials see, dell.com/dellclientcommandsuitemanuals.
NOTE: Use Dell OpenManage Essentials as replacement for IT Assistant.
5. Perform the following steps to modify user privilege levels for connecting remotely to a system’s WMI:
a. Click Start > Run, type compmgmt.msc, and then click OK.
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Troubleshooting steps using Dell Command | Monitor 10.2.1 27