Users Guide

Troubleshooting steps using Dell Command |
Monitor 10.1.0
Topics:
• Unable to remotely connect to Windows Management Instrumentation
• Installation failure on systems running Windows
• BIOS setting enumeration value appears as 1
• Hapi installation fails due to the dependency of libsmbios
• CIM resources not available
• Unable to execute the commands using DCM on the systems running Ubuntu Core 16
Unable to remotely connect to Windows Management
Instrumentation
If Common Information Model (CIM) information for a remote client computer system is not available to the management application or if a
remote BIOS update that uses Distributed Component Object Model (DCOM) fails, the following error messages are displayed:
• Access Denied
• Win32:RPC server is unavailable
1 Verify that the client system is connected to the network. Type the following in the command prompt of the server:
ping <Host Name or IP Address> and press <Enter>.
2 Perform the following step if both the server and the client system are in the same domain:
• Verify that the domain administrator account has Administrator privileges for both systems.
Perform the following step if both the server and the client system are in a workgroup (not in the same domain):
• Make sure that the server is running on the latest Windows Server.
NOTE
: Back up your system data les before changing the registry. Editing the registry incorrectly may render your
operating system unusable.
3 Edit the registry change on the client system. Click Start > Run, then type regedit, and then click OK. In the Registry Editor window,
browse to My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa.
4 Set the forceguest value to 0 (default value is 1). Unless you modify this value, the user remotely connecting to the system will have
guest privileges, even if the supplied credentials provide Administrator privileges.
a Create an account on the client system with the same user name and password, as an administrator account on the system
running the WMI management application.
b If you are using IT Assistant, run the IT Assistant CongServices utility (congservices.exe in the/bin directory under the IT
Assistant installation directory). Congure IT Assistant to run under a local administrator account, which is also now an
administrator on the remote client. Also, verify that DCOM and CIM are enabled.
c If you are using IT Assistant, use the administrator account to congure subnet discovery for the client system. Enter the user
name as <client machine name>\<account name>. If the system has already been discovered, remove the system from the list
of discovered systems, congure subnet discovery for it, and then rediscover it.
NOTE
: Dell recommends using Dell OpenManage Essentials as replacement for IT Assistant. For more information on Dell
OpenManage Essentials see, dell.com/dellclientcommandsuitemanuals.
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36 Troubleshooting steps using Dell Command | Monitor 10.1.0