Users Guide

Troubleshooting
This section contains troubleshooting information for the Dell Command | Integration Suite for System Center.
Topics:
• Authenticode Signature
• KVM Over Wireless
• Hardware Inventory Report Memory Speed is reported as Zero
• Max Password Length Change
• KVM Power Control to Boot to OS in S3
• Apply Operating System Task Sequence Action Has A Red Bang
Authenticode Signature
If authenticode signature takes longer than usual to start because .Net is searching for the signature, follow the steps
mentioned in support.microsoft.com/kb/936707/.
KVM Over Wireless
Anytime the user selects Tools Link Preference > OS owns Wireless, control of the wireless link is transferred from the Intel
Management Engine to the operating system. (ME gains control of the wireless link anytime a shutdown or reboot command is
selected from Tools Power Control.)
Whenever ME is given control of the wireless link (Link Preference), a timeout value is supplied that indicates how long ME is to
maintain control of the wireless link, after which, control is given back to the OS. For example, a user selects Reboot To OS to
reboot the client operating system.
In order to maintain the KVM link, ME is first given control of the wireless link. The timeout is set by default to 10 minutes to
provide ample time for the system to complete the reboot process. ME will maintain control even after the OS has rebooted
if the reboot completes in under 10 minutes. To give control back to the OS immediately, the user must select Tools > Link
Preference > OS owns Wireless. In that case, the KVM connection is lost during the transfer process. To re-establish the
connection, the user must select Connection > Start. Also note that when control of the wireless link is automatically reverted
as a result of the Link Preference Timeout expiring, there is no loss of connectivity. There are individual timeout values for each
shutdown/reboot operation (defined in KVM View app.config settings) that can be configured externally:
● LPTImeoutRebootToOS
● LPTimeoutRebootToBIOS
● LPTimeoutRebootToDiagnostics
● LPTimeoutRebootWithIDER
● LPTimeoutShutdown
For more information, see http://software.intel.com/sites/manageability/
AMT_Implementation_and_Reference_Guide/DOCS/Implementation%20and%20Reference%20Guide/default.htm.
Hardware Inventory Report Memory Speed is reported
as Zero
This is a DMTF issue where memory speed is defined in seconds. Configuration Manager Resource Explorer today reports this as
0.
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34 Troubleshooting