Setup Guide

Troubleshooting

This section contains troubleshooting information for the Dell Command | Integration Suite for System

Center 2012 .

Authenticode Signature

If authenticode signature takes longer than usual to start because .Net is searching for the signature,

follow the steps mentioned in support.microsoft.com/kb/936707/.

Windows XP Installation Fails

Installation of Windows XP operating system fails if the mass storage driver to be installed is not selected

in the task Sequence. To do this in the Apply Driver Packages step ensure that you select the Mass

Storage Driver that is required for the operating system installation.

KVM Over Wireless

Anytime the user selects Tools Link Preference → OS owns Wireless, control of the wireless link is

transferred from the Intel Management Engine to the operating system. (ME gains control of the wireless

link anytime a shutdown or reboot command is selected from Tools Power Control.)

Whenever ME is given control of the wireless link (Link Preference), a timeout value is supplied that

indicates how long ME is to maintain control of the wireless link, after which, control is given back to the

OS. For example, a user selects Reboot To OS to reboot the client operating system.

In order to maintain the KVM link, ME is first given control of the wireless link. The timeout is set by

default to 10 minutes to provide ample time for the system to complete the reboot process. ME will

maintain control even after the OS has rebooted if the reboot completes in under 10 minutes. To give

control back to the OS immediately, the user must select

Tools → Link Preference → OS owns Wireless.

In that case, the KVM connection is lost during the transfer process. To re-establish the connection, the

user must select Connection → Start. Also note that when control of the wireless link is automatically

reverted as a result of the Link Preference Timeout expiring, there is no loss of connectivity. There are

individual timeout values for each shutdown/reboot operation (defined in KVM View app.config settings)

that can be configured externally:

• LPTImeoutRebootToOS

• LPTimeoutRebootToBIOS

• LPTimeoutRebootToDiagnostics

• LPTimeoutRebootWithIDER

• LPTimeoutShutdown