Users Guide

Table Of Contents
Troubleshooting scenarios in Dell Command |
Configure 4.5
Running Dell Command | Configure displays error messages
If you get the error message, Required BIOS interface not found or HAPI load error. and then uninstall and
reinstall Hardware Application Programming Interface (HAPI).
Running Dell Command | Configure on 32-bit and 64-bit
Windows supported system
Ensure that you are running cctk.exe based on the architecture of the system. If you are running Dell Command | Configure
on a 32-bit supported system, browse to the x86 directory in the installation directory, and run Dell Command | Configure
commands. If you are running cctk.exe on a 64-bit supported system, and then browse to the x86_64 directory and run Dell
Command | Configure commands.
If you are running Dell Command | Configure for 32-bit supported systems on a 64-bit supported system, and then an error
message is displayed: HAPI Driver Load Error.
If you are running Dell Command | Configure for 64-bit supported systems on a 32-bit supported system, and then an error
message is displayed: Not a valid Win32 application.
Running Dell Command | Configure on Windows 7, Windows
8, Windows 8.1, or Windows 10 when user account control
is enabled
To run Dell Command | Configure on systems running Windows 7 or later with User Account Control (UAC) enabled, right-click
the Dell Command | Configure Command Prompt and select Run as administrator.
NOTE:
On a Windows 7, Windows 8, or Windows 8.1, if UAC is enabled, and then a user with Administrator privileges
cannot install or uninstall Dell Command | Configure in silent mode. Make sure that you have an administrative privileges
before installing Dell Command | Configure in silent mode.
Running Dell Command | Configure on Linux
When you install Dell Command | Configure on a system running the Linux operating system, the entry, modprobe dcdbas, is
added in the /etc/rc.modules file. After uninstalling Dell Command | Configure , this entry is not removed.
TPM activation
Trusted Platform Module (TPM) is an industry standard cryptographic module that provides attestation, integrity metrics and
reporting, and a secure key hierarchy. Client systems use TPM to verify if the state of the system has changed between two
boot cycles.
To activate and check the TPM activation:
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