Users Guide

Troubleshooting scenarios in Dell Command |
Configure 4.3
Running Dell Command | Configure displays error
messages
If you get the error message, Required BIOS interface not found or HAPI load error. and then uninstall and reinstall
Hardware Application Programming Interface (HAPI).
Running Dell Command | Configure on 32-bit and
64-bit Windows supported system
Ensure that you are running cctk.exe based on the architecture of the system. If you are running Dell Command | Configure on a 32-
bit supported system, browse to the x86 directory in the installation directory, and run Dell Command | Configure commands. If you are
running cctk.exe on a 64-bit supported system, and then browse to the x86_64 directory and run Dell Command | Configure
commands.
If you are running Dell Command | Configure for 32-bit supported systems on a 64-bit supported system, and then an error message is
displayed: HAPI Driver Load Error.
If you are running Dell Command | Configure for 64-bit supported systems on a 32-bit supported system, and then an error message is
displayed: Not a valid Win32 application.
Running Dell Command | Configure on Windows 7,
Windows 8, Windows 8.1, or Windows 10 when
user account control is enabled
To run Dell Command | Configure on systems running Windows 7 or later with User Account Control (UAC) enabled, right-click the Dell
Command | Configure Command Prompt and select Run as administrator.
NOTE:
On a Windows 7, Windows 8, or Windows 8.1, if UAC is enabled, and then a user with Administrator privileges
cannot install or uninstall Dell Command | Configure in silent mode.
Running Dell Command | Configure on Linux
When you install Dell Command | Configure on a system running the Linux operating system, the entry, modprobe dcdbas, is added in
the /etc/rc.modules file. After uninstalling Dell Command | Configure , this entry is not removed.
TPM activation
Trusted Platform Module (TPM) is an industry standard cryptographic module that provides attestation, integrity metrics and reporting,
and a secure key hierarchy. Client systems use TPM to verify if the state of the system has changed between two boot cycles.
To activate and check the TPM activation:
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Troubleshooting scenarios in Dell Command | Configure 4.3 21