Users Guide

Troubleshooting

Running Dell Command | Configure displays error

messages

If you get the error message, Required BIOS interface not found or HAPI load error. then

uninstall and reinstall Hardware Application Programming Interface (HAPI)

Running Dell Command | Configure on 32-bit and 64-bit

supported system

Ensure that you are running cctk.exe based on the architecture of the system. If you are running Dell

Command | Configure on a 32-bit supported system, browse to the x86 directory in the installation

directory, and run Dell Command | Configure commands. If you are running cctk.exe on a 64-bit

supported system, then browse to the x86_64 directory and run Dell Command | Configure commands.

If you are running Dell Command | Configure for 32-bit supported systems on a 64-bit supported system,

then an error message is displayed: HAPI Driver Load Error.

If you are running Dell Command | Configure for 64-bit supported systems on a 32-bit supported system,

then an error message is displayed: Not a valid Win32 application.

Running Dell Command | Configure on Windows Vista,

Windows 7, Windows 8, Windows 8.1, or Windows 10

when user account control is enabled

To run Dell Command | Configure on systems running Windows Vista or later with User Account Control

(UAC) enabled, right-click the Dell Command | Configure Command Prompt and select Run as

administrator.

NOTE: On a Windows Vista, Windows 7, Windows 8, or Windows 8.1, if UAC is enabled, then a user

with Administrator privileges cannot install or uninstall Dell Command | Configure in silent mode.

Running Dell Command | Configure on Linux

When you install Dell Command | Configure on a system running the Linux operating system, the entry,

modprobe dcdbas, is added in the /etc/rc.modules file. After uninstalling Dell Command | Configure , this

entry is not removed.