Users Guide

Troubleshooting

Running Command | Configure displays error messages

If you get the following error message, Required BIOS interface not found or HAPI load

error. then uninstall and reinstall Hardware Application Programming Interface (HAPI)

Running Command | Configure on 32-bit and 64-bit

supported system

Ensure that you are running cctk.exe based on the architecture of the system. If you are running

Command | Configure in a 32-bit supported system, in the installation directory, browse to the x86

directory and run Command | Configure commands. If you are running cctk.exe on a 64-bit supported

system, then browse to the x86_64 directory, and run Command | Configure commands.

If you are running Command | Configure for 32-bit supported systems on a 64-bit supported system,

then an error message is displayed: HAPI Driver Load Error.

If you are running Command | Configure for 64-bit supported systems on a 32-bit supported system,

then an error message is displayed: Not a valid Win32 application.

Running Command | Configure on Windows Vista,

Windows 7, Windows 8, Or Windows 8.1 when user

account control is enabled

To run Command | Configure on systems running Windows Vista or later with User Account Control

(UAC) enabled, right-click the Command | Configure Command Prompt and select Run as

administrator.

NOTE: On a Windows Vista, Windows 7, Windows 8, or Windows 8.1, if UAC is enabled, then a user

with Administrator privileges cannot install or uninstall Command | Configure in silent mode.

Running Command | Configure on Linux

When you install Command | Configure on system running the Linux operating system, the entry,

modprobe dcdbas, is added in the /etc/rc.modules file. After uninstalling Command | Configure, this

entry is not removed.