Users Guide

434 | Network-related Problems
When print result is not what was expected
Mac OS X 10.7/10.8/10.9/10.10/10.11
When you cannot print
E-mail Features Problems
Cause Check point Remedy
Selected printer language on the
machine does not match the
printer language of the print data.
Confirm the selected printer
language on the machine and the
printer language of the print data.
Select the printer language on the
machine to match the print data.
The computer is not using the
print driver supplied with the
machine (is using another
company's print driver).
Confirm whether the print driver
on the computer is the one
supplied with the machine.
On the computer, select the print
driver supplied with the machine.
If the print driver is not listed for
selection, install the print driver
and then select it. Operation is not
guaranteed if another company's
print driver is used.
Cause Check point Remedy
The LPD port is not activated. Confirm whether the LPD port is
activated.
When printing with a printer
detected by using Bonjour, enable
Port.
Symptom Remedy
Cannot receive e-mail. Is the e-mail address for the machine configured?
Are the SMTP server settings configured correctly?
Is Domain Filtering set?
Confirm whether your own domain is set to Allowed Domains, on Dell
Printer Configuration Web Tool.
Is the SMTP server operating properly?
Consult your network administrator.
Cannot transmit e-mail. Is the E-mail address for the machine configured?
Is Email Notification enabled? (For E-mail Notification service)
Is Email Submission enabled?
Is the IP address for the SMTP server configured correctly?
Are the settings for notification of transmission configured correctly?
(for E-mail Notification service)
NOTE:
• See "Notification Settings".
Is the destination address entered correctly?
Is the SMTP server operating properly?
Consult your network administrator.
Is the mail address correct?
Enter the correct mail address.
Doesn’t the data size exceed the maximum e-mail size?
Change the maximum e-mail size, or lower the resolution.