Users Guide

Jam/Alignment Problems | 425
Exit Jam (Exit Sensor Off JAM)
Tray 1/Optional 550-Sheet Feeder Multi-feed Jam
Bypass Tray Multi-feed Jam
2 Replace the fusing unit, the transfer unit, and the retard
roller.
Does this solve your problem?
The task is complete. Go to action 3.
3 Replace the fusing unit.
Does this solve your problem?
The task is complete. Go to action 4.
4 Ensure that the transfer belt unit is installed correctly.
Does this solve your problem?
The task is complete. Go to action 5.
5 Replace the transfer belt unit, the 2nd BTR, and the
retard roller.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
Action Yes No
1 Ensure the fusing unit is installed correctly.
Does this solve your problem?
The task is complete. Go to action 2.
2 Replace the fusing unit.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Ensure that Tray 1 or the optional 550-sheet feeder is
properly inserted.
Does this solve your problem?
The task is complete. If using rough
surface paper, go to
action 2.
If using another type
of print media, go to
action 3.
2 Load rough surface paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 4.
3 Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 4.
4 Fan the print media.
Does this solve your problem?
The task is complete. Go to action 5.
5 Wipe the retard roller in Tray 1 or the optional 550-sheet
feeder where the multi-feed occurred with a cloth
moistened with water.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Ensure the media type you are using.
If using rough surface paper, go to action 2.
If using another type of print media, go to action 3.
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2 Load rough surface paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 4.