Users Guide

420 |Print Quality Problems
Auger mark
Wrinkled/Stained paper
4 Replace the transfer belt unit, the 2nd BTR, and the
retard roller.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
Action Yes No
1 Locate the cause of the problem using Device >
Support Pages > Repeating Defects.
Does the output match with the pattern for auger mark?
Go to action 2. Contact Dell.
2 Replace the drum cartridges.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Verify that the correct print media is being used. If not,
use the print media recommended for the printer.
Does this solve your problem?
The task is complete. If printing on an
envelope, go to
action 2. If printing
on print media other
than envelopes,
contact Dell.
2 Check the wrinkle. Is the wrinkle within 30 mm of the
four edges of the envelope?
Does this solve your problem?
This type of wrinkle
is considered
normal. Your printer
is not at fault.
Go to action 3.
3 Load the envelopes in the bypass tray properly.
Does this solve your problem?
The task is complete. Contact Dell.