Users Guide

346 | Understanding Printer Messages
118-311 An error occurred during software processing.
Turn off the printer, and turn it on again. Contact customer support if this failure is
repeated.
121-310 An error occurred in the machine.
Turn off the printer, and turn it on again.
121-311 An error occurred between the machine and the device connected.
Once a smart card reader is connected to the machine, the machine automatically
changes the Passcode Entry for Smart Card Login setting to On. Change the setting as
required.
121-314
121-316
121-317
121-318
121-319
121-322
121-323
121-324
An error occurred between the machine and the device connected.
Turn off the printer, and turn it on again. Contact customer support if this failure is
repeated.
121-325 The machine detects unacceptable combination.
• Smart Card authentication was enabled and Control Panel authentication was disabled
when the smart card reader was connected. No measure is required.
• When only the USB IC card reader is connected to the machine and both Smart Card
and Control Panel Login are used, contact our Customer Support Center.
121-327
121-328
An error occurred in the machine.
Turn off the printer, and turn it on again. Contact customer support if this failure is
repeated.
Status Code Cause and Remedy