Concept Guide

S3845cdn / CACStar Configuration Guide
2018
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Error Message Text
What happened?
What to do about it
Authentication Failed: LDAP Bind
Error
CACStar was unable to acquire a
Kerberos ticket for the LDAP service
on the LDAP server.
This is usually caused by one of two
things:
1. LDAP Server address
setting contains an IP
address, rather than a host
name, and the “Disable
reverse DNS lookups”
setting is ‘checked’.
2. The DNS server’s reverse
lookup database may be
returning an incorrect
name. This may happen as
servers are taken out of
service, or are replaced
with a different hostname
at the same IP address.
The best course of action is to
ensure that the correct FQDN of the
domain controller is entered for the
“LDAP Server Address” setting on
the CACStar configuration, and to
set “Disable reverse DNS lookups”
to enabled (checked).
Also, print a CACStar configuration
summary, and verify that the DNS
server information (at the end of
the summary) is correct.
Authentication Failed: Kerberos
error (connection)
CACStar was unable contact the
Kerberos server.
Check the “KDC Server” address
setting in the CACStar configuration.
This should be the FQDN of the
domain controller. Check with your
System Administrator for the
correct value.