Dell Client Management Pack Version 6.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2009 -2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Overview........................................................................................................................................................ 4 What is new in this release................................................................................................................................................4 Key features of Dell Client Management Pack...............................................................................................................
1 Overview This document describes the activities that you can perform with the Dell Client Management Pack version 6.2. The integration of Dell Client Management Pack version 6.2 with Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center 2012 Operations Manager, or Microsoft System Center Operations Manager 2007 R2 that enables you to manage and monitor the availability of Dell client systems.
Feature Functionality • Client system is a Dell Vostro system. Supports health monitoring of Dell client systems, and instance level health information for processors, Dell Command | Monitor or OMCI service, sensors, and storage. Monitoring NOTE: Only group level monitoring is supported for memory component. Instance level monitoring is not supported for memory instance. Alerts from Dell client systems Dell Command | Monitor or OMCI generates events in the Windows event log.
Management Pack Component Details • • • • 6 Overview Processors Sensors Storage Memory
2 Dell Client Management Pack operations This chapter provides information about the various operations that you can perform on OpsMgr using the Dell Client Management Pack. The Dell Client Management Pack enables the following operations to manage Dell client systems: • Discovers and monitors Dell Venue Pro tablets, Dell Latitude, Dell Precision, and Dell OptiPlex systems running the supported Dell Command | Monitor or OMCI service and client Windows operating systems.
The Computer and Device Management Wizard screen is displayed. 4 Click Next after reading the instructions on the screen. 5 To discover the Dell client systems, select the Advanced discovery option. 6 In the Computer and Device Classes drop-down list, select Clients Only. 7 Click Next. The Discovery Method screen is displayed. 8 Select one of the two options given below: • Scan Active Directory — enables you to specify the selected objects from the Active Directory.
Table 5. Dell object discoveries Discovery Object Description Dell Managed Client Group population discovery Discovers the Dell Managed group with all the supported models of Dell business clients. Dell Client discovery Discovers all the supported models of Dell Business Clients that have the supported Dell Command | Monitor or OMCI. Discover Hardware Components for Dell clients Discovers all Dell clients components which include Processors, Sensors, Storage, and Memory components.
Icon Severity Level The specific component is not monitored. The service is unavailable. Views You can monitor the Dell Client systems using the following views: • Alerts Views • Diagram Views • State Views Alerts views The Alerts Views displays alerts for the events received from the supported Dell Command | Monitor or OMCI service running on the systems that you are monitoring. To view the alerts for the systems you are monitoring: 1 In the OpsMgr console, click Monitoring.
To access the Client Diagram: 1 In the OpsMgr console, click Monitoring. 2 In the Monitoring pane, go to the Dell folder and click the folder to display the different views. 3 Click Diagram Views > Client Diagram. The Client Diagram offers a graphical representation of all Dell client systems that OpsMgr manages. You can expand and verify the status of individual systems and their components in the diagram. The root node for this view is the Dell Windows Clients group.
To view the Dell client hardware health roll-up: 1 In the OpsMgr console, click My Workspace. 2 Right-click Favorite Views and from the menu select New > Diagram Views. A Create Diagram View window is displayed. 3 In the Name text box, provide the name. 4 In the Description text area, provide the description. 5 In the Choose Target section, click Browse. The Select Object window is displayed.
3 Click Launch Remote Desktop under Dell Client Instance Tasks in the Actions or Tasks pane. The remote desktop for the client system is launched. Accessing Reports To access the reporting feature: 1 Click Reporting on the OpsMgr console. 2 Expand Reporting in the navigation pane. 3 Click Dell Client. NOTE: You can also access Reporting from the Diagram Views by clicking on the client instance.
Table 7.
Object discoveries Table 8. Dell discovery object Discovery Object Description Groups Discover Hardware Components for Dell Client systems Discovers the disk, memory, sensors, and processor of your system.
Or Select Override the Rule and any of the suboptions to set the override parameters for the rule. You can also change the Severity setting in the Override Properties window for the rule. 6 Click OK to apply the override parameter to your rule or Cancel to cancel the changes. Dell Command | Monitor or OMCI override properties All warning and critical events for Dell Command | Monitor or OMCI have a corresponding event processing rule.
3 Related documentation and resources Topics: • Microsoft guidelines for performance and scalability for OpsMgr • Other documents you may need • Accessing documents from the Dell EMC support site Microsoft guidelines for performance and scalability for OpsMgr For information about Microsoft’s recommendations for scalability, see the Microsoft website at technet.microsoft.com. NOTE: Ensure that the Autogrow option is enabled in Operations Manager Data Warehouse or Database for improved performance.
– Dell Client Command Suite – Connections Client Systems Management d • To view a document, click the required product version. Using search engines: – Type the name and version of the document in the search box.
4 Troubleshooting Table 9. Issues and resolutions applicable to OpsMgr Issue Resolution Dell alerts are not sorted chronologically. Check the registry on the managed system that has this problem. The sorting flags in the left overview definition may have been set to false. In some instances, when you import a management pack with changes already done to the sorting flags, the sorting flags may not get updated in the registry of the managed system.
Issue Resolution Tooltip for objects in the Diagram Views of the OpsMgr web console does not display any information related to attributes. Switch to OpsMgr console. Dell Command | Monitor or OMCI alerts are not displayed in the Alerts Views of the web console. Switch to OpsMgr console. Few unit monitors in the Dell client Management Pack under the Sensors instance may display the status as green even though the sub-instance does not exist when you use the health explorer.
