Dell Client Management Pack Version 6.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright, 2009 – 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Overview......................................................................................................................... 4 What is new in this release................................................................................................................................................. 4 Key features of Dell Client Management Pack....................................................................................................................
1 Overview This document describes the activities that you can perform with the Dell Client Management Pack version 6.1. The integration of Dell Client Management Pack version 6.1 with Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center 2012 Operations Manager, or Microsoft System Center Operations Manager 2007 R2 allows you to manage and monitor the availability of Dell client systems.
Feature Functionality • Monitoring Client system is a Dell Vostro system. Supports health monitoring of Dell client systems, and instance level health information for processors, Dell Command | Monitor or OMCI service, sensors, and storage. NOTE: Only group level monitoring is supported for memory component. Instance level monitoring is not supported for memory instance. Alerts from Dell client systems Dell Command | Monitor or OMCI generates Events in the windows event log.
Management Pack Component Details • • • 6 Sensors Storage Memory
2 Dell Client Management Pack operations This chapter provides information on the various operations that you can perform on OpsMgr using the Dell Client management pack. The Dell Client management pack enables the following operations to manage Dell client systems: • Discovers and monitors Dell Venue Pro tablets, Dell Latitude, Dell Precision, and Dell OptiPlex systems running the supported Dell Command | Monitor or OMCI service and client Windows operating systems.
The Discovery Method screen is displayed. 8. Select one of the two options given below: • Scan Active Directory — enables you to specify the selected objects from the Active Directory. 1. Click Configure to create a query to find the objects that you want to scan. 2. Select the domain where the objects that you want to discover reside, from the Domain drop-down list. • 9.
Discovery Object Description Services discovery Discovers the Dell Command | Monitor or OMCI service. Dell Hardware Group population discovery Discovers the Dell Hardware Group of Dell Clients groups. UnManaged Client Group population discovery Discovers the Dell Client systems as Dell Unmanaged if: • • • • Dell Client Group population discovery Supported Dell Command | Monitor or OMCI service is not installed. Lower version than OMCI 8.
Alerts views The Alerts Views displays alerts for the events received from the supported Dell Command | Monitor or OMCI service running on the systems that you are monitoring. To view the alerts for the systems you are monitoring: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Alerts Views → Client Alerts.
Complete diagram view Figure 2. Graphical representation of all dell devices To access the Complete Diagram View: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Complete Diagram View. The Complete Diagram View offers a graphical representation of all Dell devices that OpsMgr manages.
Accessing state views To access the State Views: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3. Click State Views → Clients. The OpsMgr console displays the status of all the Dell client systems that you are monitoring on the right pane. 4. Select a state to view the details in the Detail Views pane. Tasks Tasks are available in the Actions or Tasks pane of the OpsMgr console.
3. Click Dell Client for the OpenManage Windows Event Log. 4. Click Open in the Actions or Tasks pane. 5. Select the time period to generate the report. 6. Click Add Object or Add Group. 7. Click Search to search for an object or group. 8. Select Add to add a single or multiple objects. The object is displayed in the selected object pane. 9. Choose the event severity to generate a report. 10. Click Run to generate the windows event log report.
Groups Unit Monitor Name Default Periodic Poll Setting (60 minutes) Disk Unit Instance Periodic 3600 seconds (60 minutes) NOTE: • • When chassis door is removed or closed, Dell Command | Monitor or OMCI generates Chassis Intrusion events. For more information on enabling, disabling, and clearing Chassis Intrusion events, see System Setup (BIOS) in the Owner's Manual of the Dell client system. Monitoring for memory is available at the Group level only.
• Interval in Seconds — Specifies the frequency in seconds that the Dell Management Pack discovers the component instance and attributes of your Dell Client system. The default value for this attribute is 86400 seconds (24 hours). Rules Dell systems event processing rules The Dell Client Management Pack processes rules from Dell Command | Monitor or OMCI. You can customize the rules by setting override parameters for the rules. To customize the rules: 1. In the OpsMgr console, click Authoring. 2.
3 Related documentation and resources Microsoft guidelines for performance and scalability for OpsMgr For information on Microsoft’s recommendations for scalability, see the Microsoft website at technet.microsoft.com. NOTE: Make sure that the Autogrow option is enabled in Operations Manager Data Warehouse or Database for improved performance. Other documents you may need Besides this User’s Guide, see the following guides available at dell.com/support/home.
– Serviceability Tools – Dell Client Command Suite – Connections Client Systems Management d. • To view a document, click the required product version. Using search engines: – Type the name and version of the document in the search box.
4 Troubleshooting The following table lists the known issues, resolutions, and where the issues are applicable. Table 8. Issues and resolutions applicable to OpsMgr Issue Resolution Dell alerts are not sorted chronologically. Check the registry on the managed system that has this problem. The sorting flags in the left overview definition may have been set to false.
Issue Resolution Deleting management pack from OpsMgr console does not Close and re-open the OpsMgr console. delete the client Alerts view and Diagram view. If user opens any of the client views, Object not found error displays. Tooltip for objects in the Diagram Views of the OpsMgr web console does not display any information related to attributes. Switch to OpsMgr console. Dell Command | Monitor or OMCI alerts are not displayed in the Alerts Views of the web console. Switch to OpsMgr console.
